Role SummaryTo be considered for this role, you MUST HAVE at least three years' experience working as a barista, with strong knowledge of speciality coffee. You must also have previous experience in a supervisory or managerial role, with a proven ability to lead and support a team.The Manager is responsible for the overall performance of the shop and for reaching revenue targets and other KPIs. This is a hands-on role which involves performing the duties of a barista while also managing staff and overseeing the running of the shop. The Manager is responsible for ensuring that the procedures outlined in the Employee Handbook are fully implemented.Duties and ResponsibilitiesMaintain the highest operational standards and levels of customer service to meet and exceed targets.Analyse key sales data with the Director and assist with planning and strategy to increase sales and market share.Set a positive tone and strong work ethic, leading by example.Display a customer comes first attitude and ensure that team members consistently provide the highest levels of customer service.Assign duties to staff and ensure all required tasks are completed on a daily basis (cleaning, dosing, restocking, shop opening and closing).Ensure that service is quick, efficient and consistently of a high standard. Scheduling breaks at non-peak times is an important component of this.Monitor and manage staff by providing feedback, support and guidance. Identify and address performance issues as they arise and escalate to the Director where appropriate.Initial point of contact for staff who unable to attend work. Responsible for finding suitable replacements in cases of staff absence.Recruit, train and supervise staff.Ensure that the highest levels of hygiene and cleanliness are maintained in the shop at all times.Complete monthly hygiene inspections and take corrective action where necessary. Hygiene inspection checklists must be completed and filed appropriately.Ensure that all food safety and hygiene practices are fully compliant with HACCP guidelines.Ensure that quality standards for food and drink preparation and service are maintained.Promote and practice safe work habits. Identify and resolve potential safety hazards, escalating where necessary. Ensure team member compliance with all safety procedures.Ensure that the correct levels of supplies are ordered, deliveries are checked and that all paperwork is verified and filed for all deliveries/ on-site services. Ensure that discrepancies are recorded and reported.Control stock levels to keep waste to a minimum and report on performance of products. Advise on strategies/ initiatives to improve sales of individual products and products lines.Liaise with suppliers about any issues with deliveries (discrepancies, quality, late deliveries etc.).Ensure that stock levels are recoded on the POS system and that stock takes are completed. Any discrepancies should be reported to the Director.Ensure equipment and facilities – coffee equipment, internet, POS, plumbing – are working properly and advise Director when maintenance is required. Use resources and available information to troubleshoot when equipment errors occur.Ensure that on-site contractors/ service providers carry out their duties with minimum disruption. Verify that work has been completed to the required standard prior to sign-off and ensure that paperwork is completed and filed as appropriate.Monitor completion of all paperwork including cleaning schedules, checklists, delivery dockets, toilet checks, cash sheets etc.Ensure that cash handling procedures are followed by all staff. Escalate discrepancies in cash balances to the Director. Responsible for bank deposits.Core Competencies Required in the RoleAchievement of targets.Highest levels of customer service are always provided.Staff complete their required tasks to a high level.Sufficient stock is always available and waste in kept to a minimum.Quality standards for food and drink preparation and service are maintained.Food health and safety regulations are strictly observed.Highest levels of hygiene and cleanliness in the shop are maintained.Job Type: Full-timePay: €16.00-€17.25 per hourExpected hours: 31 – 36 per weekBenefits:Employee discountSick payWork Location: In person