We are seeking a skilled End User Support Associate to provide hands-on (hands-and-feet) technical support for a dedicated project.
This role involves resolving end-user issues, ensuring vulnerability remediation, maintaining asset compliance, and coordinating with cross-functional teams to deliver a seamless IT support experience.
Key Responsibilities
End User Support
Troubleshoot hardware and software problems across desktops, laptops, Chromebooks, and Mac devices.
Manage OS and application installation, configuration, and troubleshooting.
Support Windows 11 environments, including user configuration, issue handling, and updates.
Technical Troubleshooting
Resolve basic network connectivity issues, including Wi-Fi troubleshooting.
Perform software installations and updates as required.
Manage vulnerability remediation activities in line with project security requirements.
Asset & Compliance Management
Maintain and update the project's asset inventory.
Ensure endpoint compliance for all project assets, including patching and configuration baselines.
Process & Coordination
Coordinate with relevant teams to ensure timely issue resolution for end users.
Log, manage, and close incidents and service requests in ServiceNow.
Ensure accurate documentation of activities and adherence to IT service management processes.
Required Skills & Experience
Proven experience in end-user support or a similar IT support role.
Hands-on experience with Windows 11 issue handling.
Ability to troubleshoot hardware, software, and basic network issues.
Working knowledge of Wi-Fi configuration and connectivity troubleshooting.
Strong understanding of ServiceNow for incident and request management.
Excellent problem-solving, communication, and coordination skills.
Preferred Qualifications
Industry certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.
Experience working in an enterprise or project-based IT environment.
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