Teamworx are delighted to be recruiting a Front office Manager for our client, a fabulous property in Co.Wicklow Job Title: Front Office Manager Location: County Wicklow, Ireland About the Role An excellent opportunity has arisen for an experienced and highly motivated Front Office Manager to join a well-established luxury hospitality property in County Wicklow.
This role is ideal for a hospitality professional who is passionate about delivering exceptional guest experiences and leading a high-performing front office team.
The Front Office Manager will oversee all aspects of the front desk operation, ensuring smooth day-to-day running while maintaining the highest standards of service and guest satisfaction.
Key Responsibilities Manage the daily operations of the Front Office, including reception, reservations, and guest services.
Lead, coach, and develop the front office team to deliver exceptional guest experiences.
Ensure efficient check-in and check-out processes while maintaining a warm and professional welcome for all guests.
Handle guest queries, feedback, and complaints in a prompt and professional manner.
Monitor occupancy levels and collaborate with the reservations and revenue teams to optimise room sales.
Maintain accurate records and ensure all systems and reporting are up to date.
Ensure compliance with hotel policies, procedures, and health safety standards.
Work closely with other departments including housekeeping, food beverage, and maintenance to ensure seamless guest service.
Manage staff scheduling, performance management, and training initiatives within the department.
Support senior management in achieving operational and financial targets.
Requirements Previous experience in a Front Office Manager or Assistant Front Office Manager role within a hotel environment.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Exceptional customer service focus with strong problem-solving skills.
Experience with hotel management systems and reservations platforms.
Strong organisational skills with the ability to manage multiple priorities.
Flexibility to work shifts, including evenings and weekends as required.
What's on Offer Competitive salary package.
Opportunity to work within a well-regarded hospitality property.
Career progression opportunities within a growing organisation.
Supportive and collaborative working environment.
How to Apply If you are an experienced hospitality professional with a passion for guest service and team leadership, we would love to hear from you.
Apply now or contact Sarah on *********** #retailcareer