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Marketing Manager @CommSec | Technical Marketer | AI Enthusiast | IT Security
We are seeking a customer-focused Service Delivery Coordinator to support the delivery of our managed cyber security services. This is an excellent opportunity for someone who thrives in a dynamic environment, looking to further develop their career. This person will be responsible for coordinating service delivery, managing client projects end-to-end, and ensuring support with contractual obligations.
Key Responsibilities
* Coordinate and oversee the delivery of managed security services to assigned clients;
* Act as a central point of contact for client service delivery, maintain alignment between client contracts, service scope, and delivery;
* Ensure that all clients SLA are adhered to in timely response;
* Lead key process such as incident management and change management for the service to clients;
* Prepare reports, status updates, and documentation for internal and client review;
* Collaborate with technical teams to manage schedules, resources, and deliverables;
* Work with the account management team to ensure both client satisfaction and commercial targets are achieved;
* Plan, track, and manage internal and client-facing projects to successful
Completion, including commercials;
* Assist in preparing documentation, reports, and communication for service and project stakeholders.
* Contribute to the continuous improvement of service delivery processes for clients.
Requirements
* Minimum5 years’ experiencein a client-facing, customer-focused role (ideally in IT, cyber security, or managed services)
* Experience in a service coordination or client-facing role within a technical or managed services environment;
* Experience with developing solutions to meet client business requirements; –
* Good understanding of networking, and/or cyber security services or terminology is an advantage;
* Familiarity with IT service management principles (ITIL knowledge beneficial).
* Excellent interpersonal and communication skills, with a strong focus on service delivery;
* Strong attention to detail and proactive problem-solving approach;
* Ability to work independently and as part of a small team;
* Good project coordination, time management and prioritisation skills;
You will benefit from a competitive salary package, private healthcare and pension contribution, and flexible hybrid working arrangements. Our diverse culture values collaboration, continuous learning, and innovation. If you are looking to join a team where your contributions are recognised and your well-being is prioritised, we would love to hear from you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
IT Services and IT Consulting
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