Job Title: Senior Business Operations Assistant
Job Description:
This role is a fantastic opportunity to work closely with the Store Manager and Assistant Manager in maximizing business profitability by optimizing sales opportunities while working within planned costs. The successful candidate will be responsible for assisting in the day-to-day operation of the store, delivering excellent customer service through staff training and personal example, and deputizing for the Store Manager/Assistant Manager as requested.
Key Responsibilities:
1. Assist the Store Manager/Assistant Manager to achieve sales targets and take remedial action to improve sales as necessary.
2. Identify and propose opportunities for further sales development.
3. Ensure staff are consistently aware of sales targets and motivated to maximize sales opportunities.
4. Maintain Visual Merchandising standards/retail standards and window presentation to maximize sales potential of each range.
5. Assist the Store Manager/Assistant Manager in ensuring sales floor layout reflects Company guidelines and appropriate adjacencies to encourage customer flow around the store and create sales opportunities.
6. Maintain awareness of costs in line with sales.
Customer Service:
1. Personally demonstrate good customer awareness and interaction at all times.
2. Monitor and seek continuous improvements on the level of customer service given to customers.
3. Assist the Store Manager/Assistant Manager in ensuring product knowledge of your staff and yourself is developed and maintained to maximise service standards and ability to sell, including staff awareness of in-store promotional activities.
4. Ensure optimum stock levels are maintained on the sales floor, by deliveries being dealt with promptly and carrying out regular replenishment.
Staff Management:
1. Assist in the induction of new staff as per Company procedure as directed by the Store Manager/Assistant Manager.
2. Assist in the training and development of staff in line with Company guidelines, build the team and potentialise individual ability.
3. Assist the Store Manager/Assistant Manager to set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
4. Take action to improve and develop one's own job performance.
Administration:
1. Assist the Store Manager/Assistant Manager to ensure all branch administration is completed to Company procedure.
Health and Safety:
1. Assist the Store Manager to fulfil obligations to adhere to Company Health and Safety policies and procedures to ensure a safe working/shopping environment.
2. In the absence of Store Management, action any necessary Health and Safety procedures.
Security:
1. Ensure there is security awareness in all areas of the store.
2. Ensure that all cash and cash equivalents are kept secure and banked in line with Head Office instructions.
Confidentiality:
1. Do not disclose information which is of a confidential nature, including personnel data ie telephone numbers, absence details etc to any party or individual unless authorised by your line manager.
Required Skills & Qualifications:
* Excellent communication and interpersonal skills
* Ability to work well under pressure and meet deadlines
* Strong organizational and time management skills
* Good problem-solving and analytical skills
* Basic IT skills
Benefits:
Employee discount, store discount
Others:
Job Types: Part-time, Permanent Work Location: In person