Overview
Joining a team of Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answering questions, and managing concerns.
Qualifications
* At least one year of relevant experience, preferably in a customer service environment.
* Good communication skills with an excellent telephone manner.
* Organised, diplomatic, and a good team player.
* A proven ability to work to targets and timelines.
Responsibilities
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Dealing with customer queries and concerns.
* Communicating with customers via phone, email, live chat, or face-to-face.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensuring customer satisfaction and providing professional customer support.
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