JOB DETAILS
The successful candidate will be responsible for ensuring the delivery of a range of administrative services for the Knowledge Centre.The administrative and executive support post holder works to a high standard providing a range of administrative services to support the efficient and effective operation of the business. The exact mix of tasks required for any one individual will vary depending on their assigned area's business needs. Typically, tasks will include those related to member communications; scheduling; database/data management; purchase orders and record keeping.
This position is available on a specified purpose contract. The closing date for applications is the 28th of January 2026.
ABOUT THE ROLE
* Manage calls to the Knowledge Centre through the dedicated phone line and e-mails through the e mail address, seeking to understanding the issue so that the query can be correctly assigned and then entering these queries through the Clio system or redirecting the calls.
* Direct delivery of administration services to the KC team including but not limited to:
* 3rd party case administration including logging cases received, escalating queries, managing correspondence between Executives and WRC/LC.
* 1st level support for general queries from members and forward calls, as appropriate.
* Respond to requests for documentation and web based information.
* Process internal information requests.
* Issue communications/segments to members as required.
* Design and delivery of KC documentation, toolkits and reports.
* Team diary management & travel arrangements.
* Co-ordinate meeting arrangements - minutes and agendas
* Raise Pos for KC purchases
* Administration of cases for members assigned to the Knowledge Centre through the Clio system and managing inward and outward correspondence to third parties.
* Managing the administration of the webinars and podcasts originating from the Knowledge Centre ensuring that these are restricted to members and that these members have access.
* Provide administrative support for events, in person and virtual, that are organised through the Knowledge Centre and wider ER Division.
Provide support for wider Administration team for the ER Division including cover for absence and leave for Administrative colleagues, support with printing, copying, posting and Clio support.
NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the need to respond to members' needs on an ongoing basis, the role is subject to change over time
ABOUT YOU
Qualifications & Experience
* 3rd level or equivalent post Leaving Cert qualifications.
* Customer service experience.
Work Experience
* Previous experience in a busy environment where initiative, flexibility, customer service and organisation skills were demonstrated
Competencies
* Can demonstrate planning and organisational skills and capacity to deliver to deadlines
* Strong time management and diary management skills.
* Strong relationship-building skills and ability to liaise with multiple stakeholders at all levels.
* Strong communication written and verbal skills.
* Strong IT skills and capacity to see new opportunities to use technology
* Capacity to work with IT systems, including databases, Navision, CLIO, Clickdimensions, Word, PowerPoint and Excel
* Knowledge of basic research methods
* Attention to detail
* Dynamics 365, Sitecore an advantage
Personal Qualities
* Presents a professional and friendly demeanour
* Flexible approach to work generally
* Ability to work smart in a fast-paced, changing environment.
* A high degree of reliability, flexibility and confidentiality. Punctual and organised
* Displays a high degree of judgement, discretion and confidentiality
* Team player
* Demonstrates a flexible approach to work
Why us?
Ibec Core Competencies
Bias towards action
* Collaborative – work together as 'one Ibec'.
* Dynamic – approach initiatives with careful planning, energy, drive, and resilience.
* Decisive – make clear, well-informed decisions.
Member and Customer Focus
* Agile and Adaptive – embrace change and be adaptive to members' needs and in ambitious situations.
* Creative and Innovative – not afraid of dynamic thinking in finding solutions.
* Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions.
Drive and Personal Leadership
* Ambitious – driven and can take responsible risks.
* Accountable – committed to highest standards and takes ownership of actions.
* Continuous Improvement – proactive on personal and professional development
Ibec is an equal opportunity employer and is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation please email Kenny at
About us
Working in Ibec
Join Ibec and further your career.
Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced, growing and prosperous society. We look to the workplace of the future with the changing needs of our members as well as our workforce to create a dynamic and exciting working environment.
We hire people from many backgrounds who are highly knowledgeable, engaging, professional and, most importantly, passionate about business.