Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a Independent Operations Specialist to join our Network team
Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel.
At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
About The Role
We are looking for someone who can unlock the potential of our operational processes in an extremely fast-paced environment. As an Operations Specialist, you will own the end-to-end process associated with the installation of parcel machines across the UK. This role involves maintaining accurate records & administrative tasks and the ideal candidate will possess strong organisational skills, analytical capabilities, and the ability to collaborate effectively with stakeholders.
Key Areas Of Responsibility
* Schedule and manage sites across multiple locations simultaneously.
* Create and maintain a direct relationship between site landlords, commercial managers and installation service providers.
* Facilitate the end to process from site survey to install completed.
* Deliver on key installation and operational KPIs
What You'll Be Doing
As an Independent Operations Specialist, you will be responsible for managing the end-to-end process of the independent sector locker installations. You will work closely with several allocated Business Development Managers to assist them in getting a site ready for handover through to deployment, being the first point of contact for any queries they may have. Many of the responsibilities below run simultaneously with each other so attention to details is key.
Daily Responsibilities Include
* Manging the handover of sites from Closed-Won stage into the deployment pipeline, ensuring all pre-deployment checks have been conducted.
* Reviewing surveys as and when they come in to assess the viability of a proposed locker location - taking into consideration logistical challenges, user and locker safety as well as the various install principles we have in place.
* Assess non-viable sites before deeming them "Lost" to see if there are alternative solutions to make the site viable – i.e. can we install in a different location, can we use a different locker configuration, are there any "out the box" solutions we could try?
* Managing workload allocation to contractors through requests on the weekly work orders. This will include survey requests, quotations, enabling works dates and machine installation dates.
* Reviewing and updating your deals daily to progress them to the next stage. This will include updating quotes and dates, obtaining all essential information from relevant departments, moving deals along the stages on our pipedrive system and keeping accurate notes on your deals to inform all of progress and status.
* Conducting weekly review sessions with your Business Development Manger to keep them updated on the progress of their deals, working together to resolve any problem sites.
* Communicate with landlords to inform them of any cancelled or rescheduled works.
* Reviewing enabling works Jotforms to check that the work has been completed on the scheduled date, that they have been carried out in the agreed locations and to InPost specifications.
* Liaising with the Contractor executive to follow up on any contractor conduct queries, such as missing JotForm submissions or quality of works.
* Liaising with our contractors via email/phone/weekly meetings.
* Taking part in, and occasionally running, all weekly meetings both internal and external.
* Spotting trends and flagging to the deployment managers when a common trend needs looking at – i.e. contractors consistently returning surveys late and offer suggestions on ways to resolve.
* Proactively Flagging to your line manager when deals are not progressing and require escalating.
* Participating on Ad-hoc projects to improve process flow
What We Need From You
We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.
Perks of the job:
We love to reward our people for the great work they do:
Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.
Vitality Health Care
Stay healthy and happy with our top-notch health coverage.
Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
Enhanced Parental Leave
We support you during those precious family moments.
Rail Loan
Commute with ease Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
Volunteering Days
Take a paid day to make a difference in your community
Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office
Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing
The InPost Process
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.
At InPost, we love uniqueness. Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.