Job Title: Senior Contract Operations Manager
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This role oversees performance across multiple key customer sites. You will lead a team of Client Account Managers, manage service delivery, monitor Key Performance Indicators (KPIs), drive cost-saving initiatives, and deliver continuous improvement projects.
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Key responsibilities include:
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* Leading a team of Client Account Managers to achieve operational excellence
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* Managing service delivery across multiple sites
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* Monitoring and reporting KPIs to stakeholders
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* Developing and implementing cost-saving initiatives
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* Driving continuous improvement projects to enhance operational efficiency
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Requirements for this role include:
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* Proven experience in multi-site operations and contract management
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* Strong leadership, communication, and stakeholder engagement skills
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* Excellent organisational, analytical, and presentation abilities
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* Proficiency in Microsoft Office; Enterprise Resource Planning (ERP) experience an advantage
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This is a fantastic opportunity to join a leading organisation and make a meaningful impact on operational performance.