We are seeking a proactive and detail-oriented General Insurance Broker to join our team in our Mallow office. In this role, you will be joining an office of over 30 teammates working with personal lines, farm and commercial policies.
Key Responsibilities
Provide day to day support and servicing to existing clients on their insurance needs, e.g., issuing renewals and renewal comparisons
Deliver exceptional service to customers with professionalism, empathy, and efficiency.
Understand customer needs thoroughly through active listening and informed discussions.
Handle ad hoc customer requests as they arise including mid‑term adjustments, claims reporting and management
Identifying new business opportunities and following up by issuing quotations to the client
Carry out robust due diligence on customer risks and identify suitable market options and cover solutions
Maintain correct and clear documentation and file notes in line with system protocols (e.g. Applied Relay).
Contribute positively to a team‑focused, professional, and solution‑oriented environment.
What We're Looking For
APA or CIP qualification (or working towards)
Experience working within a broking team (personal lines or commercial) with an understanding of insurance products and processes
Strong interpersonal and communication skills with a customer‑first mindset
A prominent level of attention to detail
A collaborative team player who supports teammates and team leaders alike
Excellent time management, with commitment to reliability and productivity
Willingness to take initiative and help drive a positive team culture
Understanding of and compliance with fitness and probity standards and the Minimum Competency Code
Experience using Relay is helpful but not essential.
What benefits do we offer?
Discounted Personal Insurances
An active Sports & Social Club
Pension & Associated Benefits
Generous Parental Leave Policies
Stock Purchase Scheme
Insurance Exam Support Scheme including paid study leave
Employee Assistance Programme
Onsite parking
A progressive and vibrant working environment!
Ready to join us?
If you are passionate about service excellence, confident in your technical ability, and thrive in a collaborative environment, we would love to hear from you. Should you have any other queries on this role or like to have an informal discussion, please contact David Tuohy via email at david.tuohy@bbrown.com.
Equal Opportunity Employer
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