Shamrock Lodge Hotel is recruiting for an experienced Receptionist to join the Front Office team on a part-time basis.
A minimum of 2 years' experience working as a Receptionist in a similar environment is required. Fluent English is required for this role.
As part of the Reception team, you will welcome guests as they arrive at the hotel in a warm and friendly manner. The position involves assisting guests hotel, check in / check out, processing payments, answering phones, dealing with guest queries and offering assistance to a guest to ensure they receive excellent service.
The main duties will include:
* To assist with the smooth running of the Front Office Department
* Work as part of a great team
* To welcome guests in a warm and friendly manner
* To check in and out guests efficiently and quickly
* To ensure that the guest has an excellent customer service experience
* Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.
* To take reservations correctly, noting any special requests
* To undertake general office duties including correspondence, emails, filing, menu presentation and management of 3rd party reservations
* To promote and sell the hotel facilities at all times
* To keep up to date with room prices and special offers to provide accurate information to guests
* To ensure billing is correctly done and to the agreed standards
* To deal with any guest complaints, queries and suggestions quickly and efficiently and refer to senior management as required
* To handle all departmental floats maintaining high levels of security
* To adhere to all company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc.,
* To undertake all training as required
* Effective communication with other employees to ensure the day to day business runs smoothly
* professional appearance and positive attitude
Education, Skills and Experience:
* 3rd level qualification in related discipline is desirable but not essential
* Excellent customer relations experience, preferably in a hospitality environment
* Strong working knowledge of relevant computer software including MS Office and booking and payment systems
* Excellent communication skills, both written and verbal - fluency in English is essential
* Excellent IT/Admin & numerical skills
You will enjoy:
* Competitive pay rates
* Uniform provided
* Training and development opportunities
* Being part of a great team
* meals when on duty
* Parking
* Sports and social events
* Training and development opportunities
* Flexible working hours
Please apply via this link or drop your CV into the hotel for the attention of Nicola Nestor.
Job Type: Part-time
Expected hours: 15 – 20 per week
Benefits:
* Bike to work scheme
* Company events
* Food allowance
* On-site parking
Experience:
* Reception: 2 years (preferred)
* MS Office: 1 year (preferred)
Work Location: In person