Customer Service Representative's
About Us
Brandtactics is a leading field marketing, events and activations company, delivering high-quality brand experiences across Ireland. We pride ourselves on our professionalism, strong client relationships, and exceptional team. When we work with a client, we become an extension of their brand, friendly, professional, and focused on delivering a great customer experience every time. We are now recruiting key staff to represent Bus Éireann and Expressway across a range of customer service and event roles in stations, airports, and at major events nationwide.
The Role
As a Customer Service Representative, you'll be the brand ambassador representing a National Brand been the helpful face customers remember. This is an active role, engaging with the public from assisting passengers to reach their destination at Bus stations, Dublin airport and specific events. Your interaction is key for the brand creating positive travel experiences and building brand loyalty.
Key Responsibilities
* Greet customers warmly and provide accurate travel information.
* Assist with ticket sales (online, ticket vending machines, or mobile devices).
* Help passengers navigate stations, airports, and boarding areas.
* Troubleshoot ticket machine issues (full training provided).
* Manage queues to ensure smooth and timely boarding.
* Support marketing promotions, surveys, and data collection campaigns.
* Represent the brand at special events, festivals, and high-footfall locations.
* Assist passengers with accessibility needs.
* Work closely with station staff, drivers, and the Bus Éireann team.
* Complete end-of-shift reports.
What We're Looking For
* Career-driven representatives who want to work in the events, transport, and promotions industry.
* Strong customer service skills and a friendly, approachable manner.
* Ability to problem-solve calmly and professionally.
* Confident communicator, fluent in English.
* Flexibility to work in different locations such as Bus Aras and outside the Bus Terminus at Dublin Airport directing passengers to their destination.
* Well-presented and punctual, with a team-player attitude.
* Experience in customer-facing roles is an advantage (but full training is provided).
* Career-driven representatives who want to work in public-facing roles where no two days are the same.
Why Join Us?
* Be part of a supportive team that values and looks after its staff.
* Opportunities to work in diverse locations, from busy city stations to major events.
* Ongoing training and development to help you grow your skills.
* Competitive pay, based on experience, with potential for progression.
How to Apply
Send your CV to with "Brand Ambassador Application" in the subject line.
Job Type: Full-time
Pay: €13.50-€14.00 per hour
Expected hours: No more than 35 per week
Application question(s):
* Are you available to work on a rotating shift schedule as part of a team. Shifts will include early, mid, and late rotations. For example: Shift 1: 07:00 – 15:00, Shift 2: 11:30 – 19:30, Shift 3: 14:30 – 22:30.
Language:
* Fluent English (required)
Location:
* Dublin, CO. Dublin (required)
Work Location: In person