GP Liaison - UPMC Sports Surgery Clinic DublinLocation: UPMC Sports Surgery Clinic, Santry, Dublin 9Job type: 12-Month Fixed-Term Full-time Contract of EmploymentPrimary Duties and Responsibilities:To answer calls from dedicated GP line and be the first point of contact for the GP.To respond to faxes and emails via the GP email and fax.To interact with GPs and their staff to organise appointments for their patients within an agreed time scale.Respond to any concerns from GPs and their practices.To build up relationships with new GP practices and strengthen and cultivate those practices who currently use the GP line and refer in.To promote the use of the GP line.To build up relationships with the SSC consultants and their staff.To take calls from main reception from patients/ doctors enquiring regarding a referral to consultant/speciality.To take calls from GPs who are unable to make contact with consultants secretaries.To maintain records and statistics on those using the GP line giving monthly feedback.To assist in the GP events.To be involved in auditing process within the hospital.Working closely with marketing and business development to target GP's.Good knowledge of the clinic and services offered and Consultants/Sports Medicine and Specialities.Works closely with Business Development to maximise attendance at GP events and conferences.Reports and follows up all queries in a professional and timely manner.Demonstrates flexibility within the role.Complies with all SSCs policies and procedures.Performs additional duties i.e. audit collection. Qualifications & Experience:Experience:The post holder must have previous healthcare experience.Ability to prioritise and manage multiple tasks in a changing environment.Ability to undertake out of hours work when required.Excellent communication and team working skills.Ability to work well under pressure.Excellent IT skills, experience in using MS Word, Excel, PowerPoint, Email etc.Self starter with initiative and drive and an ability to think creatively and laterally.Diplomatic and tactful with the ability to build and maintain relationships.Be able to identify potential difficulties and formulate solutions.Equal Opportunity Statement and BenefitsUPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable. Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMCUPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.