This role offers a unique opportunity to lead the Ireland team based in Dublin and Cork, ensuring efficient and effective administration of pension schemes.
Reporting to the Head of Human Capital Operations, this role provides direct leadership to a team of 5-6 pension administration managers. This role also includes oversight of our Centres of Excellence, ensuring alignment with company standards and strategic objectives.
Responsibilities and Expectations:
1. Lead multiple teams in Dublin and Cork, setting overall strategy, vision, and purpose
2. Develop and implement strategies to improve team performance, engagement, and service delivery aligned with business goals
3. Foster a culture of continuous improvement and professional development
4. Drive process improvement and enhancements leveraging automation where possible
5. Proactively manage the annual talent cycle activities with your team ensuring follow-up actions and continued development opportunities
Operational Oversight: Ensure the efficient administration of pension schemes maintaining compliance with regulatory requirements. Oversee the Centres of Excellence ensuring best practices are shared and implemented across teams. Monitor and report on key performance indicators and service level agreements.
Risk Management: Ensure robust risk management processes are in place. Monitor compliance with legal and regulatory requirements.
Leadership Skills:
* Strong leadership skills with the ability to motivate and engage teams
* Excellent communication and interpersonal skills
* Ability to build and maintain strong relationships with clients and internal stakeholders