**Product Application Specialist (IVD) - Ireland**
Our client is a specialist distribution organisation supplying essential products and services to the Healthcare, Pharma, Life Sciences and Food Sectors across Ireland and the U.K.
The IVD Portfolio
The IVD Portfolio is diverse and widely established, covering a broad range of segment presence and technology. The portfolio includes a range of products in Microbiology Segment, Blood Transfusion Segment, Point of Care Segment and IA Segment.
Key Responsibilities
* To provide training and technical support to customers and the IVD sales team on all relevant products through demonstration and professionally conducted trails.
* Support the IVD sales team as the customer's point of technical contact for application focused queries and issues related to the IVD portfolio.
* Promptly address product specific queries and feedback from customers and the IVD team relating to IVD portfolio.
* Work closely with Marketing to define and continually assess the IVD portfolio and continually contribute to communicating our value add messaging with each of our partners.
* Become technical subject matter expert on the full IVD portfolio and newly emerging technologies (focusing on our direct Diagnostic solutions).
* Organise, attend and report on exhibitions and workshops as required.
* Play an active role in Tender submissions working closely with the sales manager and tenders team to co-ordinate all technical specific product information.
* Provide both remote and onsite support to customers, IVD sales division and service division.
* Work closely with the engineering function to understand how best to address customer requirements in relation to technical and engineering support.
* Ensure proper Complaint Handling and documentation in compliance with our Quality System.
* Ensure customer satisfaction in coordination with our company expectations.
* Complete special projects where required (e.g. installations, IOQ etc).
* Keep up to date on new technologies and developments in the IVD market and ensure that this information is readily available for any potential new supplier onboarding process.
* Work with various teams within the company and external partners to ensure the highest level of customer service.
* Play an active role in the screening of new potential partners with the management team.
* Play an active role in the go-to-market strategy of new agency launches and work closely with the Sales Manager.
Qualifications & Experience
A University degree or higher in a Microbiology, Biochemistry, Chemistry, Life Science. Significant background in the IVD market (e.g. molecular diagnostic technologies or blood transfusion) in either a clinical or industrial setting would be considered a key advantage. Passion for science. A good understanding in modern laboratory practices and quality regulations, in particular the aspects of ISO15189 and ISO17025.
Skills
Scientific Sales Biomedical Scientist Laboratory Sales
Benefits
Work From Home