Overview
We are inviting applications for a full-time Assistant Restaurant Manager position who has knowledge and experience in food service with an eye for 5* detail.
Company Description We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do. Sheen Falls Lodge is a 2 Michelin Keys Hotel and part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us. If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don\'t hesitate to get in touch.
Scope and responsibilities
The Falls Restaurant service includes breakfast, lunch, dinner, private events dinners in Falls, and afternoon lounge service including afternoon tea, room service, private dining and private events. The role oversees and ensures the provision of friendly and efficient service as rostered for breakfast, lunch and dinner service and exclusive use event dinners in the Falls Restaurant, room service, afternoon tea service and afternoon food service in the lounges, lunch and dinner event services, in a clean and hygienic environment, ensuring that all staff comply with hotel and legal legislation. Manage the department to consistently achieve high safety, hygiene and operational standards, maintain a high standard of customer care and customer relations, and operate an effective, efficient department with well-trained staff. The Falls Assistant Restaurant Manager is responsible for managing the team as rostered, which can include breakfast, lunch, dinner, room service, afternoon tea and afternoon lounge food service, private dining and private events.
Reporting To: Restaurant Manager
Responsibilities
* Breakfast, lunch, lounge, afternoon tea, dinner, room service and standards when on duty.
* Oversee supervisors and team members on duty during shift.
* Breakfast, lunch, lounge and dinner items stocks and stock management of those items.
* Staff communication and training for breakfast, lunch, lounge, afternoon tea, private dining, events, dinner service and room service.
* Customer service and the guest experience and satisfaction while on duty.
* To organise the efficient operation of the team on your shift.
* All HACCP protocols for service and in-house room area including fridge temperature and perishables labelling while on duty.
* To take direction and work with the Restaurant Director in regard to all aspects of the role.
* To report to the Restaurant Director on individual and team performance and issues.
* Checking ahead for any changes in bookings, occupancy etc and ensure that adequate staffing has been scheduled by the Restaurant Director and communicate and/or request for changes if required.
* Supporting and coaching the team on duty.
* Ensure that the team takes breaks in a timely manner during shift and in line with hotel and statutory regulations.
The core competencies
* Teamwork
* Problem solving ability
* Planning & Organising
* Strategic Thinking
* Financial thinking
* Leadership & leading for results
* Effective communications
* The development of a customer service focus – the internal customer
* Self-Motivated
* Show initiatives
* Enthusiasm/focus
* Managing Standards
Qualifications
Required Qualifications
* Extensive knowledge of food and beverages, and food and beverage service
* Previous 5* hotel restaurant experience
* Excellent attention to detail
* Strong communication skills and ability to relate with people at all levels
* Proven ability to deliver exceptionally high level of customer service
* Experience in staff training, development, and retention
* In-depth knowledge of food and beverage at a 5* level
* Fluent English (both oral and written)
* Full legal status to work in Ireland
Preferred Qualifications
* Experience in luxury hospitality, preferably with Relais & Chateaux properties
* Strong leadership and team management skills
* Ability to work on a rostered basis, including weekends
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The place Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.
Should you like to apply for this position please email your cv to marlena@sheenfallslodge.ie
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