Job Title: Recruitment Delivery Manager
Department: Recruitment
Travel Required: Occasional as required for role
Reports to: Director of Recruitment UK
Location: Dublin - Hybrid
Contract Type: Permanent
Salary: €45-55k – Dependent on experience
Job Summary / Overview
We’re looking for a results-driven Recruitment Delivery Manager to lead and optimise hiring operations within our Commercial Sector. This role is central to ensuring recruitment excellence, managing a high-performing team, and collaborating with sourcing and operational leaders to deliver quality hires at scale. You’ll be responsible for driving strategy, reducing dropouts and early attrition, providing specialised reports and engaging in high-level conversations that shape the future of our talent delivery within your sector of the business. The role requires you to be on site a minimum of 3 days per week.
Key Responsibilities and Accountabilities
(may perform other duties as requested not specifically addressed in this document)
People Leadership & Team Management
Lead, coach, and develop a team of recruiters and coordinators to meet volume hiring targets.
Foster a culture of accountability, performance, and continuous improvement.
Conduct regular performance reviews and support career development.
Recruitment Strategy & Execution
Own the end-to-end delivery of recruitment campaigns across multiple sites and functions.
Collaborate with operations partners, UK Recruitment Delivery Managers and Director of Recruitment UK & Ireland to align candidate pipelines with business needs.
Monitor recruitment KPIs and SLAs, ensuring timely and quality delivery.
Stakeholder Engagement
Partner with operational leaders to forecast hiring needs and tailor recruitment plans.
Act as a trusted advisor in workforce planning, talent trends, and market insights.
Lead high-level conversations with senior stakeholders to influence recruitment outcomes.
Quality & Attrition Management
Implement strategies to improve candidate experience, reduce dropouts, and minimise early attrition.
Analyse data to identify trends and root causes of attrition, and take corrective action.
Ensure quality of hire through robust assessment and selection processes.
Collaboration & Innovation
Work closely with senior operations partners, UK Recruitment Delivery Managers and Director of Recruitment UK & Ireland to explore new sourcing channels and optimise funnel conversion.
Champion technology and process improvements to enhance recruitment delivery.
Drive innovation in candidate engagement, onboarding, and retention strategies.
What You’ll Bring
Proven experience managing high-volume recruitment in a BPO or similar fast-paced environment.
Strong leadership and stakeholder management skills.
Data-driven mindset with experience using metrics to drive performance.
Excellent communication and influencing skills at all levels.
Passion for delivering quality hires and improving candidate outcomes.
What You’ll Get
A pivotal role in shaping recruitment delivery for a leading BPO.
Opportunities to innovate and lead strategic initiatives.
A collaborative, high-energy culture focused on impact and excellence.
Career progression.
This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.
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