**Job Title:** IT Infrastructure Support Specialist
Job Description:
The IT Infrastructure Support Specialist plays a pivotal role in ensuring the smooth and secure functioning of existing IT infrastructure systems. As part of our team, you will be responsible for providing second-level support to end-users, handling PC hardware and standard software-related incidents with professionalism and efficiency.
* Respond to and resolve technical issues in a timely manner, adhering to service level agreements.
* Collaborate with remote IT specialists and project managers as a single unit to achieve common goals.
* Maintain IT security and asset management procedures according to company guidelines.
Required Skills and Qualifications:
To excel in this position, you must possess:
* A minimum of 3-5 years of experience in a similar IT environment equipped with advanced technologies.
* Expertise in all computer functions and operating systems, including Apple devices.
* Strong back-office understanding of servers, WLAN/LAN networks, IP principles, and collaboration tools like SharePoint and BlueJeans networks.
Benefits:
As an IT Infrastructure Support Specialist, you will enjoy:
* Opportunities to expand your IT expertise and IT Service Management skills.
* An excellent opportunity to work effectively under pressure and adapt to new challenges.
* Flexibility and availability to perform activities outside normal business hours on an ad-hoc basis.
Others:
Additionally, we seek individuals with:
* Strong willingness to learn and grow with the organization.
* Excellent interpersonal communication skills to manage expectations with employees at all levels.