Quality Assurance Voice Engineer
Overview:
* A Senior Quality Assurance Voice Engineer will be focused on enhancing team efficiency and performance by resolving Quality of Service (QoS) and Quality of Experience (QoE) issues.
Responsibilities:
1. Determine the root causes of QoS and QoE problems, collaborating with cross-functional teams to address these concerns.
2. Develop, implement, and maintain processes to improve service quality, ensuring seamless interactions between systems.