Part-time Clerical Officer - Radiology - UPMC Sports Surgery Clinic, Dublin
Location: UPMC Sports Surgery Clinic, Dublin
Job type: Part-time Contract of Employment
Overview of role:
The UPMC Sports Surgery Clinic Radiology Department providesa range of Diagnostic services which include MRI, X-ray, CT and Ultrasound.
Primary Duties and Responsibilities:
Welcomespatients and their families professionally and delivers excellence in theadministration of the patient episode.
To ensure the seamlessadministration of the patient episode from referral to scheduling/handoverto clinical colleagues.
Ensuresthat the patient is properly identified and that all records match, are verified as correct by the patient.
Ensuresall paperwork including insurance documentation is accurate, signed and inorder prior to patient leaving Radiology Reception Ensures that allpayments are deducted as necessary.
Rotatesbetween reception and call centre as required.
Schedulespatients as per requests.
Seeksclinical advice as necessary.Verifies patient's insurance details.
Answersthe telephone professionally and according to policy.
Supportsthe retention of staff by contributing to the creation of a healthy workenvironment that supports teamwork.
Treats colleagues, patients, families and visitors with dignity andrespect at all times.
Demonstratesbehaviours consistent with the clinic values, policies and procedures andforges good working relationships with administrative and clinicalcolleagues.
Ensuresa quality service for patients and families by being flexible withassignments and in providing staff coverage.
Maintainspatient confidentiality at all times and is discrete in all dealings withpatients and their families.
Communicateseffectively and efficiently with patients, families and colleagues.
Addresses patient/familyconcerns/complaints immediately and seeks assistance as necessary.
Contributesto team meetings and offers solutions to problems as they arise.
Embraces change and participates in theimplementation of new processes and procedures that will enhancedepartmental efficiency and effectiveness.
Abidesby the clinic mission and values at all times and always acts as anambassador for the clinic.
Follows all clinicpolicies and procedures.
Qualifications & Experience:
Education and Experience:
Educated to Leaving Certificate Level or equivalent
Person Specification:
Accurate data entry and keyboard skills
Self-directed and an ability to work independently
Diplomatic and tactful with the ability to build and maintain relationships
A team player with an open and flexible attitude
Excellent communication skills – written and verbal
Proficient in the use of Microsoft Office suite
Open to change and able to adapt to an ever changing work environment
Be of good character
Fluency in written and spoken English
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environmentfor all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues.
Compensation
– Competitive pay for the work employees do – base pay, performance related payand premium pay where applicable.
Performance and Recognition
– Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme.
Development and Career Opportunities
– Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.
AboutUPMC
UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care acrosscontinents through its UPMC Internationaldivision — an owned and operatednetwork of hospitals and ambulatory care centres in Italy, IrelandandCroatia.
UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicineand others tomore people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since****.
UPMC's operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo.
UPMC has also established a nationwide Concussion Network.
UPMC'sGlobal Technology Operation Centre is based in Kilkenny.
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