Company Overview
About Watermark Coffee
Watermark Coffee is an Irish-owned coffee solutions company committed to quality, sustainability, and community impact. Through initiatives like Green Ocean Coffee and Woodland Coffee, we combine our passion for exceptional coffee with action-oriented environmental projects. As Watermark continues to grow and integrate new business units, we are seeking a Senior Operations Coordinator to strengthen our service, logistics, and customer experience functions.
Role Overview
The Senior Operations Coordinator plays a key role in managing the daily operational flow between logistics, service, and customer support teams. This role ensures efficiency in stock control, scheduling, and communication while maintaining Watermark's high standards of technical quality and customer satisfaction.
Key Responsibilities
Service Coordination
· Manage incoming service calls and ensure accurate logging in IQ.
· Coordinate service scheduling, installation lists, and maintenance plans with engineers and sales teams.
· Liaise with customers to confirm installation readiness, schedule timing, and satisfaction post-service.
· Oversee route planning, uplift coordination, and dispatch planning to optimise service delivery.
· Manage customer PO processes and preventive maintenance schedules for key accounts.
Operational Management
· Daily reconciliation of consumable stock.
· Help with the dispatch of consumable orders.
· Post Fastway labelling onto the system.
· Conduct spare parts stock quantity checks and agree to IQ records.
· Manage and organise the stock room for efficiency and accuracy.
· Organise warranty returns and ensure timely processing.
· Prepare and process spare parts orders with suppliers.
· Replenish engineers' parts and update IQ accordingly.
· Manage spare parts replenishment, booking stock into the parts system and correct location.
· Review minimum stock levels, usage patterns, and over/under-stocking trends.
· Log customer calls for both coffee orders and service work in IQ.
· Provide assistance to customers calling for coffee orders or service requirements.
· Oversee daily reconciliation and control of spare parts and consumables inventory.
· Supervise preparation of equipment for installation, including cleaning, testing, programming, and quality assurance.
Customer Experience & Communication
· Deliver exceptional customer service in all interactions.
· Manage customer communication channels, including phone and email.
· Identify and escalate recurring issues, ensuring customer and staff feedback is captured and acted upon.
· Ensure all customer sites and services meet Watermark's quality and sustainability standards.
· Provide telephone assistance and ensure timely resolution of customer issues.
Continuous Improvement
· Support implementation of operational best practices across logistics, service, and administration.
· Liaise with suppliers to coordinate alternative delivery and service solutions.
· Collate and manage plans for filter changes and PSSR compliance.
· Contribute to cross-departmental projects that enhance sustainability, efficiency, and customer experience.
Key Skills & Competencies
· Strong organisational and multitasking abilities.
· Excellent communication and interpersonal skills.
· High attention to detail and accuracy in data and stock management.
· Proactive problem-solving mindset.
· Proficiency with ERP/logistics systems
· Ability to coordinate multiple teams and priorities effectively.
· Commitment to Watermark's sustainability and quality ethos.
Experience & Qualifications
· 3–5 years' experience in operations, logistics, or service coordination (ideally in FMCG, technical services, or distribution).
· Demonstrated experience managing stock systems and coordinating service teams.
· Knowledge of preventive maintenance planning and customer service processes.
· Strong IT literacy (MS Office, ERP/CRM systems).
· Experience leading or mentoring team members is an advantage.
Personal Attributes
· Reliable, proactive, and solution-oriented.
· Calm under pressure with a professional manner.
· Collaborative and supportive team player.
· Flexible and adaptable in a dynamic environment.
· Passionate about sustainability and quality-driven business practices.
Why Join Watermark Coffee
· Be part of a purpose-driven Irish company connecting coffee with climate action.
· Work alongside a supportive, experienced team that values internal growth and development.
· Contribute to meaningful sustainability projects through your day-to-day work.
Benefits:
* Performance Related Bonus
Job Type: Full-time
Pay: €45,000.00 per year
Ability to commute/relocate:
* Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
* Operational: 3 years (required)
Work authorisation:
* Ireland (required)
Work Location: In person