Our client is seeking a IT Technician to join their growing team in Sligo on a permanent contract.
Responsibilities: (full job description available by request)
* Collaborate with the Service Desk to order, build, and configure new PCs, including software installation and user-specific customisations. Deliver systems to end users, provide orientation, and ensure proper setup.
* Provide comprehensive hardware and software support, both in person and remotely, covering workstation hardware, specialised business applications, and general productivity software.
* Troubleshoot and resolve complex issues related to Windows desktop configuration, networking, printing, and standard desktop systems.
* Monitor and maintain the IT Service Management (ITSM) ticketing system, ensuring timely updates, proper escalation, and clear communication with end users regarding issue status.
* Oversee, maintain, and support audiovisual (AV) equipment and related services in conference and meeting rooms.
* Deliver “white glove” technical support for senior executives and high-profile users, ensuring a seamless and efficient technology experience.
* Provide onsite support for the Infrastructure and Operations team, assisting with the local operational status of servers, WAN circuits, routers, network hubs, and switches.
* Lead and manage local IT projects, systems, and processes to support departmental and organisational objectives.
Requirements:
* A relevant third-level degree or an equivalent combination of formal technical education and relevant experience.
* Minimum of 3 years’ experience in desktop support and helpdesk/service desk environments, with hands-on expertise in networks, operating systems, storage platforms, and virtual servers.
* Experience with a customer service ticketing system, such as Service-Now.
* Strong customer service and client support skills.
* Willingness to work weekends, evenings, holidays, and on-call.
For a confidential discussion on the IT Technician role, please contact Emma Barry today.
emma.barry@collinsmcnicholas.ie
091 706719
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