I have a new role for a salesforce support engineer. This is a hybrid(3 days per week) position with a financial services client of mine based in Dublin. It will be a 2-year initial day rate contract paying up to €450 per day.
Join a global team delivering high-quality support for enterprise-level Salesforce applications. This role focuses on ensuring smooth operations, minimizing user impact, and driving continuous improvement through monitoring, analysis, and stakeholder collaboration.
Technical Expertise
Salesforce Operations
* User and access management, case handling, and ticket triage
* Documentation and user support for application functionality
* Data management and integration monitoring
* Deployment activities, sandbox refreshes, and license audits
Tools & Technologies
* ITSM platforms:
ServiceNow, Remedy
* Monitoring tools:
Splunk, Dynatrace, Omnibus
* Cloud platforms:
AWS, Azure (preferred)
* Basic scripting (UNIX) and database knowledge (Oracle or similar)
* Experience with batch scheduling and integration error handling
Key Responsibilities
Application Support & Monitoring
* Provide end-to-end support for Salesforce applications, including health checks and incident resolution
* Monitor system performance and proactively address anomalies
* Participate in incident and change management processes
* Analyze data to assess application performance and identify areas for improvement
* Fine-tune alerts and reduce manual workload through automation and process enhancements
Customer & Service Management
* Act as the primary contact for all Salesforce-related queries and tickets
* Manage customer relationships and ensure SLA compliance
* Generate reports on service status, metrics, and progress
* Maintain and update operational documentation and SOPs
* Participate in service reviews and support change management initiatives
For more information, reach out to