At 4AG Robotics, we build robots that harvest mushrooms-and we’re growing fast. Our team thrives at the intersection of agriculture and automation, combining hands-on grit with cutting-edge technology. If you’re energized by solving real-world problems, owning your work, and using AI to do things better and faster, this is your kind of place.
The Opportunity
At 4AG Robotics, we build robots that harvest mushrooms, and we’re revolutionizing the agriculture industry. As we expand our footprint in Europe, we’re looking for a Customer Success Manager based in Ireland to join our growing global team. This is a hands-on, relationship-focused role supporting our customers through the successful onboarding, deployment, and performance of our robotic systems. You'll be the face of 4AG to our European partners, helping ensure they get the most out of their investment, and that we're always learning from their experience.
What You'll Do
* Own the customer relationship post-sale, from deployment and training to ongoing performance support.
* Ensure our customers feel confident, supported, and successful using 4AG robots in their day-to-day operations.
* Coordinate onboarding and implementation plans tailored to each customer's unique setup.
* Monitor system performance and customer feedback to identify issues early and drive resolution.
* Act as a liaison between customers and internal teams (Engineering, Product, Service) to share feedback and advocate for customer needs.
* Help develop scalable processes for European customer support, including documentation and training materials.
* Travel to customer sites across Ireland (and potentially other EU locations) as needed to support deployments or escalations.
What Success Looks Like
* Customers are happy, confident, and seeing real value from our technology.
* You’ve built strong, trusted relationships with key customers and partners.
* Deployment timelines are smooth, expectations are aligned, and issues are addressed quickly.
* Internal teams rely on you for clear customer insight and feedback loops.
* You're contributing to the foundation of our customer success approach in Europe.
Why This Role Matters
We’re building the future of farming, and that only works if our customers succeed. As our first Customer Success Manager in Ireland, you’ll play a foundational role in helping customers get up and running, stay supported, and feel confident in their investment. You'll directly influence how 4AG grows in Europe and shape how we scale our support and relationships on the global stage.
What We Believe
At 4AG Robotics, we thrive in the fast-paced world of start-ups. Innovation drives us, and staying open to new ideas keeps us moving forward. We encourage healthy debate but always commit to moving forward as a team. We work hard, support each other fully, and value agility over bureaucracy. And yes, the freezer is always stocked with ice cream!
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