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This job is with ESW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Joining the Delivery Services team as a Technical Account Manager (TAM), you will establish positive relationships with key client contacts. Your main role will be to bridge the technical gap, ensuring clients understand ESW’s solutions and receive mentorship on technical growth and issue resolution.
In this role, a forward‑thinking outlook are essential for our Strategic Accounts. The objective is to minimize dependencies on other teams for resolving customer issues and addressing technical queries swiftly in a fast‑paced online market.
Additionally, the TAM will help identify improvements in internal and external communications, ensuring innovative ways of working across key linkage groups and with clients. This role will reinforce our dedication to the ESW‑Client partnership and improve overall relationships, as reflected in direct feedback, client advocacy, and NPS scores.
Responsibilities
Accompany CSMs on client calls to understand their business and build a direct connection with the client’s technical team.
Establish and foster connections with the technical collaborators of strategic clients to grasp their integration landscape and technical requirements.
Serve as the primary contact for the client’s technical team, offering technical mentorship and assistance for ESW implementations.
Function as the key technical contact for clients, aiding in API integration, resolving issues, and optimizing performance.
Provide expertise on new feature requests, ESW product/feature releases, integration questions, and issue reporting and resolution.
Take the initiative to identify technical challenges and areas for improvement in the client’s integration with ESW.
Work closely with internal teams (Product, Engineering, and Client Success) to advocate for client needs and ensure seamless product adoption.
Offer solutions on procedures for integrating ESW’s new products and services within the client’s existing infrastructure.
Keep informed about ESW’s changing product offerings and industry guidelines to consistently offer value to clients.
Qualifications
5+ years of experience in a technical account management, solutions engineering, product management, or integration support role within online retail, financial technology, or software‑as‑a‑service sectors.
Strong knowledge of API‑based integrations, web technologies, and troubleshooting methodologies.
Client‑centricity: enjoys interacting with clients, comprehends their viewpoint, and can recommend a great outcome for everyone.
Excellent ability to communicate complex technical concepts in a clear and business‑friendly manner.
Passionate about quality and will be the champion for the customer internally.
Experience in international online sales, global payments, or supply chain is a plus.
About ESW
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Guided by our values – Own It, Champion Simplicity, Win as One, and Debate then Commit – we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.
Benefits
Competitive salary and benefits
Professional and personal development opportunities
Hybrid working model offering flexibility between office and remote work
Diversity, belonging, and inclusion culture
ESW is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
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