We're looking for a Customer Success Specialist to help drive our growth and customer satisfaction.
Job Description
Cultivate strong relationships with clients and stakeholders, conduct regular check-ins and business reviews to understand their evolving needs. Stay up-to-date with product developments and communicate the value of our CRM effectively.
Responsibilities:
* Support potential customers from initial engagement to subscription.
* Identify upselling opportunities with existing customers.
* Develop strategies to retain customers and minimize churn.
Requirements
To succeed in this role, you'll need:
* Proven experience in customer success, preferably in a technical or SaaS company (3+ years).
* Familiarity with customer support processes and CRM tools.
* A proven track record of developing and executing customer retention strategies.
* Exceptional communication skills to interact with clients and internal teams.
Benefits
We offer a professional work environment that prioritizes work-life balance and wellness. Enjoy opportunities for development and learning, as well as hybrid work policies and regular team-building activities.