About the role
We are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate which is €14.68 per hour moving to €15.45 per hour after 6 months.
As a Customer Care Representative, you’ll be the first point of contact for our customers and play a vital role in how we show up as Tesco. You’ll use your knowledge, empathy, and problem‑solving skills to deliver the right solutions, helping customers quickly and confidently across a wide range of queries.
You’ll be at the forefront of our Customer Engagement Centre, creating effortless experiences and living our values every day. This is a great opportunity to build strong customer service foundations, grow your skills, and contribute to delivering our purpose.
As business needs can change, daily start and finish times may vary, and a level of flexibility will be required.
Responsibilities
Taking ownership of customer issues and delivering appropriate solutions with confidence and care.
Using our “Every Little Help Makes a Big Difference” skills to engage, understand, act and complete each customer interaction.
Role‑modeling Tesco values and demonstrating integrity in every decision and conversation.
Understanding how your work contributes to key performance metrics and delivering against your personal objectives.
Participating in everyday conversations with your Team Leader, including recognition, check‑ins, navigation and personal development planning.
Raising opportunities to improve processes, remove barriers, and embrace positive change.
Following all Tesco policies including Supporting Your Performance, Time Off, Sickness Absence and schedule adherence.
Sharing knowledge openly with peers and supporting a collaborative team environment.
Working effectively with Team Leaders, Operations Managers, colleagues across departments, stores and relevant third parties to resolve customer queries.
Operational & Customer Skills
A strong customer service orientation and passion for helping people.
Excellent communication skills – both written and verbal.
Confidence in handling complaints with empathy, patience and sound judgement.
Adaptability and flexibility in a fast‑changing environment.
A responsible, reliable and solutions‑focused approach.
Experience & Knowledge
Knowledge of customer service principles and practices.
Ability to work as part of a team and on your own initiative.
Strong IT literacy and ability to learn new systems quickly.
Benefits
Competitive Salary
Retirement Savings Plan
Life Assurance Cover
Annual Bonus
Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco
Annual leave
Save As You Earn Scheme
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