Associate Director, Client Oversight - Production Planning & Quality Process
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Overview
Optum is a global organization delivering care through technology to help millions live healthier lives. We focus on improving health outcomes by connecting people with necessary care, pharmacy benefits, data, and resources. Our culture emphasizes diversity, inclusion, talent, benefits, and career development. Join us to make an impact and advance health equity globally.
About the Role
We seek a dynamic Associate Director, Client Oversight to oversee operational readiness planning and delivery across various business lines. The role involves working closely with cross-functional teams, including AI and Client Service Delivery, to ensure strategic initiatives are seamlessly integrated and executed.
Schedule
Full-time, Monday - Friday, 9am - 5pm. Flexible work arrangements are available, including hybrid models with Dublin or Letterkenny offices and remote work in Ireland.
Primary Responsibilities
Program Management:
Lead planning, execution, and delivery of operational initiatives.
Create detailed project plans covering scope, objectives, timelines, and resources.
Monitor and report on progress, ensuring adherence to budgets and schedules.
Cross-Functional Collaboration:
Coordinate with AI, client service, and other teams.
Ensure effective communication among stakeholders.
Facilitate problem-solving and decision-making.
Operational Readiness:
Design strategies for successful project launches.
Identify risks and develop mitigation plans.
Conduct assessments and recommend improvements.
Client Focus:
Meet client needs through high-quality solutions.
Work with client teams to understand requirements.
Maintain strong client and stakeholder relationships.
Performance Monitoring:
Establish KPIs and metrics.
Provide regular status reports.
Implement continuous improvement practices.
Note: Some meetings may occur outside standard hours due to global time zones.
Qualifications
Experience in project management and planning
Leadership in cross-functional teams
Risk management expertise
Proficiency in Excel
Soft Skills
Relationship management with clients and internal teams
Analytical and problem-solving skills
Strong communication skills
Additional Notes
You must be eligible to work indefinitely in Ireland; proof required. Telecommuting policies apply.
Our Commitment
At UnitedHealth Group and Optum, we are committed to diversity, equity, and inclusion, striving to mitigate health disparities and promote equitable care. We are an equal opportunity employer and a drug-free workplace.
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