About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
Salesforce is hiring experienced and passionate people to join our fast‑growing Technical Support Team in Dublin. You'll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), proactive about investigating intricate or technical concepts, and able to help others do the same. They have a natural curiosity, enjoy solving puzzles, and are real team players who thrive in a collaborative environment.
Fluent in German in addition to English is required.
Key Responsibilities
* Own the complete end-to-end customer support experience.
* Provide prompt, detailed analysis of technical challenges and business issues.
* Provide customer satisfaction and deliver great experience.
* Troubleshoot technical issues and integrations, with Apex/VF/Lightning Web Components and standard Salesforce functionalities.
* Take ownership of customer issues through to resolution – including troubleshooting, internal communication and providing guidance on recommended best practices.
* Create and maintain Knowledge Base Articles for internal and external audiences.
* Open and continuous collaboration with your team to increase team spirit and team efficiency.
Required Skills/Experience
* Customer-focused or previous customer-facing experience.
* Degree or Diploma in Computing/STEM (e.g., Informatics, Computer Science, Information Systems, Software Engineering) or equivalent experience.
* Ability to effectively prioritize, multi‑task, and perform well under pressure.
* Knows how/when to escalaten customer issues as required.
* Programming abilities or ability to read code in one or more languages: Java, PHP, Python, Ruby, .NET, JavaScript, Perl.
* Knowledge of internet development technologies (HTML, JavaScript, XML, API, etc.) is required.
* Understanding of database concepts and SQL.
* Excellent written and verbal communication skills.
* Comfortable interacting with other departments and management – ability to work with different internal teams.
* Ability to communicate technical concepts clearly and effectively.
* Fluent in German in addition to English.
Desired Skills/Experience
* Relevant experience working in Technical Support.
* Previous experience with Salesforce and its technologies.
* Any official Salesforce Certification.
* Familiarity with Trailhead or a Trailhead Ranger status.
* CRM domain knowledge.
* VisualForce and Apex knowledge.
* Knowledge of multi‑tenant, grid, parallel, or distributed computing architectures.
* Experience with Eclipse IDE and ANT.
* Familiarity with internet technologies: firewalls, web servers, proxy servers, etc.
* Additional language proficiency is a bonus.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Accommodations
If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Salesforce welcomes all qualified employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, military or veteran status, disability, and other protected categories.
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