Job Summary
As a strategic business leader, you will oversee the operational aspects of our hospitality services to deliver consistent high-quality results.
* Ensure full compliance with relevant regulations and standards.
* Drive financial performance through accurate budgeting and profit & loss management.
* Control costs effectively, including labour, waste, agency usage, and overheads.
Key Performance Indicators include:
* Financial performance
* Customer satisfaction
* Staff engagement and development
Key Responsibilities:
* Develop and manage staffing plans aligned with business needs
* Lead, coach, and develop the team
* Build strong client relationships through regular communication and reporting
* Ensure exceptional customer service and proactively resolve issues
* Promote innovation in food offering and customer experience
About You
To be successful in this role, you should have:
* Proven leadership experience in foodservice or hospitality management
* Strong commercial awareness with solid budgeting skills
* Passionate about quality, service, and continuous improvement
* Skilled in building client relationships and leading high-performing teams
* Confident communicator with strong organisational and problem-solving skills