*** This is 6 month fixed term contract role. If you are successful in the role, the position will become permanent ****Please ensure CV's are uploaded in PDF format only. Canidate Applications where the CV's has been uploaded as a Word doc will be instantly rejected***ALL applications without a cover note/letter will unfortunately be rejected. To add a Cover Letter, you will see a section called "Supporting documents" on the review page (just before submitting your application). Please add your cover letter there or in the 'Applicant Qualifications' section**IT Support EngineerWe are an IT Services company based in Rathmines (Dublin), operating in a fast-paced and highly responsive environment. We are seeking a motivated engineer – with 1 to 2 years of experience – for an immediate start.If you are a driven and skilled IT professional, with a strong customer focus and experience in both remote support and on-site projects, this is a superb opportunity to continue to make use of your skills in a multitude of environments.This role will entail both office-based remote support and attendance at customer sites across Dublin for project-based deployments. You will work across our diverse client base, providing IT support to SMEs.The successful candidate will be able to work autonomously and make the right judgment calls based on the information that they are presented with, in a multitude of different customer scenarios. They will have complete responsibility for the helpdesk, and will work with the business-owner who has over 25 years' industry experience.This role will suit someone in the early to mid-stages of their IT career, who is looking to build upon their proven core IT knowledge, and become a bone fide expert in their field.Notes:This is 6 month fixed term contract role. If you are successful in the role, the position will become permanent.Please apply with your CV and Cover Letter, clearly stating how your experience matches the above role.We will be interviewing for this role in the next 1-2 weeks.You must have a full, clean and valid Irish or EU driving licence, and preferably your own vehicle, to apply for this roleGeneral Experience (Must Have):At least 1 years experience of providing IT Support in a helpdesk or related role with both tele working & on-site experienceExcellent communication & interpersonal skills, with a positive "can do" attitude towards work, and towards our clients.Written and oral communications in English must be exemplaryVery strong customer service skills.Robust troubleshooting and strong analytical skills with demonstrated problem-solving ability.Comfortable with both working within a team and working on your own initiative.Proven ability to multitask and manage response times in high-pressure situations.Possess a high level of discipline while displaying a high degree of flexibility and professionalism.Excellent technical aptitude, written and oral communication skillsThe ability to deal effectively with people at different levels and in different situations.Full, clean and valid Irish or EU driving licence.Technical Experience (Some experience necessary):Day-to-Day Tools & OperationalRemote Management & Monitoring (RMM) systems (experience with Solarwinds is a distinct advantage)Helpdesk ticketing systems (Zendesk, Freshdesk or similar)Familiarity with Project Management & Team Based Messaging Tools (Asana, Slack etc.)Oracle Virtual Box Virtualisation for Testing Customer Scenarios and Project ImplementationsMS Visio or Similar software for creating customer site network layouts & office floor plansChange Control Process & Validation Methodologies for Client Projects & General WorkflowPC Desktop-Laptop Setups, Servers, NAS, O/S & ApplicationsSetting new up laptops, desktops, servers & NAS devices, to a specific customised software configuration for our clients ("Build Process")Server Hardware – You must have worked with Tower and Blade server hardware and have experience in supporting Dell & HP systems using remote monitoring systems like LOM or iLO.Must be thoroughly comfortable with Microsoft Windows operating systems and their operation, including installation, support & maintenance (both Windows Desktop & Server variants, old and new)Microsoft Server Technologies (Active Directory, DNS, DHCP, Domain Controllers, Hyper-V Virtualisation)Microsoft Remote Desktop Technologies (Terminal Server, Multi-Point)Microsoft Office Deployment & Troubleshooting Functional Issues (Outlook, Word, Excel, PowerPoint) – All versions from 2010, 2013, 2016, 2019 to Office 365 Cloud.File-Level Security, Share-Level Security & Ownership – In depth and platform independent knowledge and understandingTotal competency with Automation, Scripting & Command-Line (PowerShell, Windows Batch)Mac OSX & Apple Ecosystem (Good working knowledge – App Installs & Light troubleshooting)Cloud Email & BackupsOffice 365 Cloud Setup & Administration (Mail, Calendars, Groups - Permissions etc.)Cloud Data Storage & Setup for Desktops, Tablets, Smart Phones (Dropbox, Egnyte, One Drive, Syncplicity)Mailbox Export/Import Process in Office 365 including Outlook OST/PST Manipulation & RepairImage & File Level Backup Disaster Recovery (BDR) Systems Installation, Support & Setup (Storagecraft, Synology, Solarwinds)Setting up variety of different MFC's for Scan to Email (Xerox, Konica Minolta, Canon, Fujitsu)Providing emergency remediation support for security events such as email or system hackingPhysical Equipment Setups (Server Rooms, Network Cabling, End User)Complete familiarity with different types of Server and Network cages and their fixings. You must also have experience in rack mounting servers, UPS's, PDU's, & all manner of network devicesProven ability in Cable Managing Server Rooms for Power & Patch Cabling.Excellent Cable Management skills in setting up PC Workstations, Screens, Screen mounting Arms, Laptop Docking Stations & all Associated Cabling - for the end user.Wiring RJ45 heads to T568A or T568B specs on CAT5/6 cablingChecking wiring on faulty network wall socketsFluke testing CAT cable runs for pin-out errors and fixing where possibleNetworkingIn-depth experience and understanding of IP Networking (Firewalls / Routers, Wireless Networks, Managed Switches)Wi-Fi Equipment (Ubiquiti Unifi & Cloud Management)Multi & Single Site VPN Setups – Server & Client (Microsoft, SonicWALL)Firewall based LAN SegregationRemote WorkingRemote Desktop Technologies (TeamViewer, LogMeIn, RDP over VPN etc.)Remote Conferencing Software (Zoom, Skype, Microsoft Teams)Supporting & Setting up Authenticators & Email Apps on Android/iOS SmartphonesSpecific Experience (Distinct Advantage):Domain & Complete Email System Migrations (e.g. Google Workspaces to Office 365, vice-versa)Site to Site Replication Setups (Synology NAS)File Data Migrations (365 Tenant to New Tenant, Cloud to Server, Server to Cloud, Cloud to Cloud)Public/Private Wi-Fi DeploymentsVoIP Telephony (Virtual PBX & Handset setups, Yealink)Knowledge (Must Have):A Technical Diploma or Certification (A+, Network+, Security+, MTA, MSCE)Degree in Computing or related field.Responsibilities & Abilities:Server, workstation and cloud based remote/on-site support for user-related issues.Carry out designated tasks, resolve problems and queries from clients.Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.Pre-build (setup) customer laptops, desktops, servers, firewalls & NAS to specific configurationsWhere required, travel to site for the purpose of deployment of projects.Systems Documentation when on-site (technical details, floor plans)Ensure tidy & meticulous cable management on all installations.Research issues that have not previously been experienced or documented to determine what might be causing the issue.Prioritisation of your task list: see the 'big picture' and understand what needs to be done first, and whyInventory and asset management of IT equipment.Assist in the recruitment process for interns & work experience studentsLift, carry PC/network equipment as needed for on-site deployments.Receive/Send IT equipment to clients & suppliers as per requirements.Benefits:Competitive SalaryCompany Laptop & Smart PhoneOn-Site ParkingThe opportunity to work with a very loyal, friendly & respectful customer base, across multiple industry verticals.Schedule:Monday to FridaySupplemental pay types:Yearly bonusCOVID-19 considerations: Covid-19 workplace protocols are in placeApplication question(s):Do you have your own vehicle?What are your salary expectations?License/Certification:Irish or EU Full Driving License (preferred)