Overview
Join to apply for the Application Support Manager – Europe role at The Citco Group Limited.
About Citco: Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 9,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.
About the Role
The Application Support Manager will lead and direct operational support in Citco’s European application support function, responsible for a suite of critical proprietary applications. These applications support core business processes, in a follow-the-sun model spanning multiple processes and locations to deliver financial information to our clients daily. The role includes management of support personnel, technical direction in detailed software support, and is business-facing: communications and relationship management with the regional business functions is key to success in the role. The Application Support Manager is a strategic point of engagement and IT service delivery for business lines regionally.
This role partners with technology product owners, application support and infrastructure teams, regionally and globally, to ensure applications are operated in a highly reliable, performant and cost-effective manner. The role reports to the Global Head of Application Support, and is part of a wider IT Service Delivery group.
Responsibilities
* Regional leadership of the Application Support function, including detailed technical support in a Cloud/hybrid model
* Manage communications and transparency with business stakeholders
* Operational Excellence strategy: lead initiatives to enhance capabilities and processes regionally, grow knowledge and document best practices
* Provide oversight and guidance to the Application Support team
* Collaborate with other teams to ensure effective cross-project communication and issue management
* Foster a team environment that promotes trust, open communication, and creative thinking
* Serve as a focal point to communicate and resolve technology and integration issues with other teams
What We're Looking For
The successful candidate is an energetic and effective leader, with experience in supporting business-critical platforms in a global support model. Technically strong, organized, detailed, committed, and a mature communicator. Ability to effectively convey information of a highly technical nature to non-technical audiences.
Experience and Technical Skills
* 5+ years of hands-on experience as a senior contributor in Support/Development/Infrastructure Services
* 2+ years of experience managing teams at Team Lead level or higher
* Solid working experience with Unix/Windows OS and scripting
* Ability to write SQL scripts and knowledge of RDBMS, database performance tuning
* Knowledge of Java, C#, .NET, Python or other enterprise languages
* Knowledge of ITIL, LEAN
Beneficial
* AWS Cloud operations experience and/or certification
* Investment industry or financial services experience
* Regulatory, Risk and Compliance experience, representation in Audit assessments
Education
* BS/MS Computer Science or related area
* Demonstrated commitment to continuous improvement and training
Desired Skills and Expertise
* Strong verbal and written communication skills
* Excellent presentation skills and ability to engage audiences
* Cross-functional expertise and ability to build relationships across function in a complex environment
* Experience in a collaborative team environment, with delegation
* Ability to manage multiple assignments, priorities, and fast-paced environments
* Strong customer orientation and strategic thinking with entrepreneurial spirit
What We Offer
* A challenging and rewarding role in an award-winning global business
* Opportunities for personal and professional career development
* Great working environment, competitive salary and benefits, and educational support
* Be part of an industry-leading global team, renowned for excellence
Remuneration
A highly competitive salary package will be awarded to the successful candidate. Confidentiality Assured.
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