Title: Warehouse Manager
Location: Dublin 12
Terms: Full-Time, Perm, Office-Based
Package: €55,000 - €60,000, 22-day Annual Leave, Pension
Overview
You will be the \"Engine Room\" of our daily operations, serving as the driving force behind all warehouse and distribution activities.
You are responsible for leading a team of 20+ to ensure that 300+ daily orders are dispatched with 100% accuracy.
This role requires a leader who balances high-speed operational output with a commitment to long-term staff development.
Be a part of a wider dynamic project team that will manage the implementation of a Warehouse Management System (WMS) and identify opportunities for automation to future-proof our growth.
Key Responsibilities
Daily Dispatch: Oversee the full outbound cycle to meet a daily target of 300+ B2B orders.
Maintain a 99% order accuracy standard through robust picking and packing verification processes.
Workflow Management: Plan daily shifts and resource allocation to handle seasonal spikes and urgent wholesale requests.
Team Development & Frameworks
Multi-Skilled Framework: Implement and manage a cross-training matrix, ensuring every team member is proficient in at least three core warehouse functions (e.g., Goods-In, Bendi, Dispatch).
Training Mandate: Execute a personal development plan for each staff member, ensuring a minimum of 20 hours of formal training per year.
Coaching: Conduct regular 1-to-1s to identify \"star employees\" and provide a clear pathway for internal promotion.
Develop Performance Metrics (KPIs)
OTIF (On-Time In-Full): Achieve a consistent 98% success rate.
Absenteeism: Proactively manage the team to keep total absenteeism below 3%.
Inventory Accuracy: Maintain 99.5%+ stock record accuracy through a rigorous cycle-counting regime.
Own the Employee Retention Rate as a core management KPI (Target: >90%).
Culture & Mindset
You are expected to build a culture where employees feel like \"owners\" of the process rather than just staff.
Psychological Safety: Create a \"non-punitive\" environment where staff feel safe to report mistakes immediately so they can be learned from, not hidden.
Recruiting and Retention of Team Members: Creating a culture of belonging and recognition.
Health & Safety: Ensure the facility is fully compliant with H&S regulations, managing equipment maintenance and safety protocols.
Liaise and build relationships with other functional leads in the business.
Skilfully mediate disputes between team members, aiming for \"win-win\" outcomes.
Use emotional intelligence to handle high-pressure situations without triggering defensive reactions from the team.
Address performance issues or \"unsafe behaviours\" immediately and objectively.
Communication
Establish clear, two-way communication channels with all stakeholders.
Deliver concise daily updates on warehouse efficiencies.
Listen actively to team feedback to identify and remove workflow bottlenecks.
Ideal Candidate
Experience & Qualifications
Minimum 3–5 years
of Warehouse Management experience, preferably in a wholesale or high-volume B2B distribution environment.
Proven track record in WMS implementation:
You must have played a key role in transitioning from manual/legacy systems to a modern WMS.
Systems Proficiency:
Advanced IT skills (MS Excel, ERP systems, and WMS platforms).
Logistics Knowledge:
Experience managing both internal transport fleets and external 3PL providers.
Personal Attributes
Change Agent: Comfortable leading through periods of technological change and organisational growth.
Problem Solver: Analytical mindset with the ability to identify and fix operational bottlenecks.
Hands-on Leader: Happy to be \"on the floor\" supporting the team while maintaining a strategic view.
Experience with HSA (Health and Safety Authority) standards and Irish workplace regulations.
Strong empathy and the ability to mentor a diverse, multi-generational workforce.
Proven experience in a B2B or wholesale distribution environment (Irish market preferred).
Strong proficiency in WMS (Warehouse Management Systems) and ERP integration.
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