Technical Support Specialist
Role Overview
We are seeking a highly skilled Technical Support Specialist to manage our technical support operations in Dublin city centre.
This role requires 5+ years of experience in desktop support, managing level 1, 2 and some 3 issues.
The ideal candidate will have expertise in handling, managing, and resolving complex issues through a structured ticketing system.
Key Responsibilities
* Deliver first and second-level technical support by collaborating closely with software development teams and system architects.
* Utilize tools such as SCCM, Jira, Confluence, and Splunk to ensure reliable operation of desktop software and hardware systems.
* Proactively assess and refine support processes, contributing to the development and deployment of necessary tools and runtime environments.
* Coordinate with internal IT support teams to diagnose and resolve technical issues in real time.
Requirements
* 5+ years experience in Deskside support related role.
* Technical expertise across: Active Directory, 365, SCCM, and high end hardware support.
* Experience in a trading company is beneficial, as well as trading user support experience.
* Excellent working knowledge of Windows desktop OS, Win 10 64bit, and Win 11.
* Ability to monitor and diagnose Desktop issues.
* Ability to make changes to the system registry for configuring the Windows operating system.
* Powershell scripting would be an advantage.
* Experience working with SCCM would be an advantage.
* Advanced knowledge of O365 products especially MS Excel.
Benefits
By joining our team you will have the opportunity to develop your technical skills and gain valuable experience in a dynamic environment.
What We Offer
A competitive salary package, comprehensive training and opportunities for career progression.
How to Apply
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.