Waterville, County Kerry, Ireland
Duty Manager
(Positions available from April – October annually)
The Duty Manager ("DM") position at Hogs Head Golf Club ("HHGC") is a wonderful opportunity to train at one of the top private, resort golf clubs in the world. This position will work closely with the management of the property and be very guest focused. The role is to support the operation of the property whenever required. The "DM" will report directly to the Assistant Deputy Manager, Deputy Lodge Manager, Lodge Manager and General Manager of Hogs Head Golf Club. The "DM" should possess the service gene and DNA with a sincere and genuine desire to provide the ultimate experience for all HHGC Members and Guests.
Facility Information
Hogs Head Golf Club was "Built by Friends, for Friends, for Fun."
Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the "Best New International Course" by Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.
· Cover shifts in the Front Office and Food & Beverage departments as required.
· Support oversight of the Front Office, Lobby, and Concierge areas in conjunction with the Front Office Manager.
· Ensure high levels of customer care are consistently delivered.
· Welcome all members and guests upon arrival at the front door.
· Assist with check-ins across both the Lodge and the Cottages.
· Conduct room checks in line with SOPs, provide feedback to the Lodge Manager, Deputy Manager, and Accommodation Manager, and record all defects in the maintenance system. Follow up to ensure timely resolution by the maintenance team.
· Maintain warm, engaging, and professional interactions with members and guests in all public areas.
· Ensure consistent quality standards and presentation across all operational areas.
· Manage guest complaints and take appropriate action to resolve issues promptly.
· Ensure adherence to SOPs and consistency in service standards across relevant departments.
· Provide effective supervision throughout all areas of operation at all times.
· Communicate daily luggage-handling plans for check-ins and check-outs, including enhanced coordination during tournament schedules.
· Ensure uniform and grooming standards are maintained property-wide.
· Deliver and support training as required in accordance with SOP expectations.
· Create new SOPs where required and implement them on the training platform Schoox, ensuring staff are trained, updated, and compliant.
· Develop and propose new initiatives to enhance the member experience, using accumulated guest knowledge and feedback to ensure each visit is more personalised and improved than the last.
· Attend operational meetings and mandatory training sessions.
· Carry out opening and closing procedures for each shift.
· Maintain visible management presence throughout the property.
· Assist with Minibar operations when required.
· Record member notes received from department heads to support enhanced guest experience and personalised service.
· Investigate all fire alarms raised during the shift and take appropriate action.
· Conduct scheduled building walks to complete security, maintenance, and health & safety checks.
· Conduct operational floor walks to ensure adequate departmental coverage and consistent service standards.
· Update the daily Duty Manager Log with service gaps, guest issues, and operational observations.
· Attend the daily concierge meeting to review HOG arrivals, group movements, room allocations, dining arrangements, billing requirements, and any special requests. Ensure accurate communication across all departments.
· Ensure the SIM Room is opened, closed, and fully operational at the correct times.
· Anticipate guest needs and manage expectations proactively.
· Build and maintain strong rapport with members and guests.
COMMUNICATION:
· Reporting to the Assistant Deputy Manager of Hogs Head Golf Club.
· To liaise efficiently with the HODs to enhance our members' and guests' experiences at all times.
· Maintaining effective communication to ensure plans, challenges, and successes are clearly understood.
· Respond to guest complaints and liaise with Senior Management to determine appropriate solutions.
· Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public.
PEOPLE MANAGEMENT/TRAINING AND DEVELOPMENT:
· Continuously develop job knowledge by attending all scheduled company training.
· Follow the training plan provided by the Assistant Deputy Manager.
· Promoting and contributing to a harmonious working environment where all employees are treated with respect and dignity.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
* Previous experience in a 5-star Hotel environment.
* A hotel and catering management qualification is desirable.
* Previous experience in hospitality with front office, guest services and food and beverage departments are desirable.
* Must possess excellent guest service skills.
* Attention to detail.
* Must have excellent interpersonal and communication skills.
* Must have fluent English both oral and written and full legal status to work in Ireland.
CRITICAL SKILLS:
* Excellent communication skills, verbal and written.
· Have a positive attitude and excellent interpersonal skills. Organizational and problem-solving skills.
* Able to work effectively with and present information to other department heads, staff and vendors.
PHYSICAL DEMANDS:
* Must frequently lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
* Occasionally required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
* A noise level in the work environment is usually quiet.
* Schedule must be flexible to include weekends and holidays.
COMPENSATION AND BENEFITS: This is a fixed-term position. Work - Life balance is important at Hogs Head Golf Club.
· Remuneration DOE
· Staff accommodation can be provided
· Discretionary end of year bonus
· Regular Activities and gatherings for all teams across HHGC
· Wellness at work events
· Refer a friend scheme
· Continual training and development
· Goal orientated career growth
· Staff uniforms
· Playing privileges
· Bike to work scheme
· End of year recognition party
· Social events and activities
· Meals while on duty
INSTRUCTIONS ON HOW TO APPLY:
Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.
Your letter should be addressed to Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.
Please send via email to: ; No Phone calls please.
Expressions of interest should be conveyed no later than 5pm on 23rd January 2026.
Job Type: Fixed term
Benefits:
* Bike to work scheme
* Company events
* On-site parking
Work authorisation:
* Ireland (required)
Work Location: In person
Application deadline: 23/01/2026