Role Title:
IT Support Engineer
Business Area:
Service Operations
About This Role:
Due to continued expansion of eir evo we are now seeking to recruit a Level 1 IT Support Engineer that endeavors to become an integral part of our Managed Services Team, working in an evolving and exciting multi-customer multi-technology IT environment
Why This Role:
Expectations From The Role:
* Working in a growing Managed Services team with procedures based on ITIL Framework and governed by ISO 20000
* Provide first‑line technical support to customers via phone, email, and ticketing system
* Log, triage, and resolve incidents
* Perform initial investigation and diagnosis of issues, gathering all relevant information
* Work with technical experts and business managers to support and when appropriate input into recommendations to optimise client solutions
* Investigation and Diagnosis - establish failing component, confirm impact, identify any events that may have been a contributing factor
* Resolution and Recovery, reducing impact were possible
* Coordinate with other ICT teams or 3rd parties when required.
* Write efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge management
Requirements For A Successful Application:
* 1–2 years experience in an IT support, helpdesk, or customer service role (or relevant education/certification)
* Basic understanding of Microsoft Windows desktop environments
* Familiarity with Microsoft 365, Active Directory, and common business applications
* Basic troubleshooting skills for hardware, software, and networking issues
* An understanding of networking to be capable of identifying network issues
* Strong communication skills and the ability to manage customer expectations
* ITIL knowledge and experience
The successful candidate:
* Has a flair for technology and enjoys problem solving and rising to challenges
* Enjoys working with teams and liaising with multiple stakeholders
* Is comfortable asking questions, seeking guidance, and escalating when appropriate
* Demonstrates great determination in resolving issues and closing out project
Others:
About Eir
Our purpose is to
connect for a better Ireland.
Our ambition is
to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.
Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.