Job Description :The Service Architect is accountable for ensuring the provision of a coherent technical overview of the end-to-end Service and acts as an SME for the technical elements of the serviceThe Service Architect is responsible for the management of technical documentation, pertaining to their Service Tower, providing support, guidance, direction and review of technical artefacts provided by the client Delivery Organization and acts as a technical conduit between on & offshore technical resources, during day-to-day operation and Major Incidents.Primary responsibilities of this position are related to service architecture. Specific responsibilities of this role include:10+ years of experience on Java Applications• Provide effective technical leadership in support of client support organization during Incident and Major Incident resolution.• Act as the technical SME for services/application within defined service area.• Is responsible for assessing the impact of risks to the service and identifying resource and resolution requirements and for updating risk on the client's Risk Register.• Act as reviewer and authority for identified risks and all technical solutions for the service.• Support the Service Owner from a technical perspective acting as the technical conduit between on and offshore technical resources.• Ensure the technical competency of the support organization of the offshore teams who interact with their service and ensure that a skills register is in place.• Be cognizant of how the technical elements of their service interact with other applications and service lines.• To provide support and guidance to the offshore team with the analysis and provision of resolution for complex service requests ensuring that they can be delivered within agreed time constraints or SLA.The SA owns the knowledge assessment and management for the cluster.• Is responsible for reviewing and authorizing all infrastructure upgrades which could potentially impact the applications in their service area.• Ensure business and operational viability of service levels from a technical perspective.• Assist the Service Owner in managing critical operational issues that cross organizational boundaries from a technical perspective.• Remain informed on industry security trends and issues, including emerging technologies.• Manage day-to day relationships with all client teams to ensure the delivery of Outsourced Services meets or exceeds the Client's expectations.• Ensure service lines meet current and future capacity requirements.• Defining and maintaining service technical standards in line with Client expectations.• Ensure timely resolution of escalated technical service delivery problems and minimize the impact of any client service delivery issues.• Manage and work to minimize outages and ensure recovery and contingency plans are in place.• Oversee and manage operational and technical risk for the applications and services within their domain.• Define, manage, and improve service level reporting for services.• Provide early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels.• Ensure Client related client and corporate technical standards & policies are developed where necessary and enforced.• Support and ensure adherence to Client's standards and processes (i.e. Category Governance, SM&G, Architecture, etc.), and provide input for improvements to the appropriate process owners as needed• Constantly monitor and improve technical team efficiency, effectiveness, and impact.• Lead and enable enterprise-wide thinking in the team.• Exposure to retail/online Banking applications• Knowledge with and experience using ITIL and ISO frameworks• Experience with and knowledge of IT outsourcing activities in a managed services environment• Proven ability to effectively prioritize and execute tasks in a high-pressure environment• Experience in business systems and process planning• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action• Ability to present ideas in business-friendly and user-friendly language• Strong problem-solving expertise• Good facilitation skills• Excellent interpersonal skills• Self-motivated and directed• Strong client service orientation• Team-oriented, collaborative leadership skills• Demonstrated ability to lead by example• Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes• Collaboration and partnering skills• Ability to be firm, but fair, to achieve contracted deliverables and obligations