I.T. Change Coordinator with Configuration Management Responsibilities
I.T. Change Coordinator with Configuration Management Responsibilities
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Job description
* Sun Life US is seeking a dynamic and experienced Change Coordinator to join our IT Department. This role will be instrumental in managing and improving our change management processes while also contributing to our configuration management efforts.
Preferred skills
* Bachelor's Degree in Business, Technology, or related field (or equivalent experience
* 3+ years of experience coordinating changes/projects in the IT sector
* Advanced Excel skills
* Strong analytical and problem-solving abilities
* Excellent written and verbal communication skills
* Ability to manage multiple concurrent change requests in a fast-paced environment
* Experience working with geographically dispersed teams
Qualifications
* ITIL certification or relevant experience
* Project management certification or experience
* Knowledge of ServiceNow or similar ITSM tools
Responsibilities
Change Management
* Advocate for enterprise wide change management processes within the Sun Life US I.T. Department
* Communicate changes in processes and tools to the IT organization
* Train and support IT staff on change management best practices
* Collaborate with management to enhance current change management processes
* Review and approve upcoming change requests
* Facilitate technical implementation plan review meetings
* Coordinate with release management for large-scale system deployments
* Produce monthly KPIs for change requests
Configuration Management
* Advocate for updates to the Configuration Management Database (CMDB) for Sun Life U.S. Application Configuration Items (CIs)
* Work with I.T. application owners to maintain compliance of application CIs
* Manage the lifecycle of CIs, including requesting new CIs, maintaining existing ones, and retiring obsolete items
* Produce monthly KPIs for Configuration Items
Infrastructure Change Impact Management
* Coordinate with infrastructure teams to minimize the impact of changes on Sun Life US applications
* Communicate infrastructure changes to relevant IT stakeholders
* Ensure appropriate validation efforts are scheduled
We're looking for a candidate who is customer-focused, service-oriented, and eager to learn and take on new challenges. The ideal candidate will thrive in a dynamic environment and be able to adapt to evolving technologies and processes.
Job Category:
Product Owner
Posting End Date:
04/08/2025
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