**Customer Service Expert Wanted**
We are looking for a skilled Customer Service Expert to join our dynamic team.
As a Customer Service Expert, you will play a key role in supporting customers with expert advice and tailored solutions.
This is an exciting opportunity to work with a global leader in heavy equipment and make a real impact in a customer-focused environment.
Main Responsibilities:
* Drive sales excellence by converting sales opportunities through outstanding customer service and technical product knowledge.
* Support complex enquiries by acting as a key contact for internal and external customers, especially for technical or complex queries.
* Interpret parts accurately to ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
* Collaborate cross-functionally with supply chain, warehouse, and other departments to ensure seamless service delivery.
* Enhance the customer journey by providing regular updates and ensuring customers understand the value of our products over competitors.
* Analyse technical data to upsell and cross-sell complementary parts and services.
* Mentor and develop junior team members, sharing your technical expertise to build team capability.
What We Offer:
* A comprehensive benefits package.
* A supportive and collaborative work environment.
* Opportunities for professional growth and development.
About Us:
We believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported.
We prioritize creating a diverse and inclusive environment and are proud to be an equal opportunity employer.