As an IT Operations Specialist, you will play a key role in maintaining the smooth operation of our technology infrastructure. You will be responsible for providing first and second-line technical support to employees across the organization, troubleshooting hardware, software, and minor networking issues, and managing and prioritizing IT support tickets to ensure timely resolution.
Key Responsibilities:
* Provide technical support to employees across the organization
* Troubleshoot and resolve hardware, software, and minor networking issues
* Manage and prioritize IT support tickets
* Work collaboratively with the IT team to maintain and improve IT infrastructure
* Take ownership of project-related work, ensuring IT initiatives are completed efficiently and effectively
* Document IT processes, issue resolutions, and project progress
* Communicate effectively with colleagues and stakeholders, ensuring transparency and understanding
Requirements:
We are looking for a strong character who is reliable, honest, and takes pride in their work. A self-managed individual who can prioritize tasks, work independently, and follow through on commitments. An effective communicator who can explain technical concepts to non-technical users in a clear and patient manner. A proactive mindset who takes initiative, anticipates issues, and finds solutions before problems escalate. A collaborative approach who works well with others and contributes to a positive team environment.
Preferred Skills & Experience:
* Good experience in an IT support or operations role
* Good knowledge of Windows operating systems, Office 365, networking, and hardware troubleshooting
* Experience managing IT-related projects is a plus
* Strong documentation and organizational skills
* Willingness to learn and grow within the role
Benefits:
This role offers a range of benefits, including a competitive salary, comprehensive health insurance, and access to ongoing training and development opportunities. We also offer a supportive and inclusive work environment that values diversity and promotes equal opportunities.