ESP Global Services is looking for an Airport Engineer to join us at Shannon Airport.
Application Deadline: 6th August, 2025
Join our team as an IT Airport Engineer and demonstrate your passion for solving IT problems with excellent customer service. You will ensure the continuity of service for all components of the Airport passenger processing system and resolve technical issues, including complex ones requiring specialist knowledge.
If you are seeking a career in IT and are passionate about learning and development, we offer exposure to multiple technologies and global customer environments.
Key Responsibilities:
Install, troubleshoot, and repair desktops, laptops, and peripherals, and perform routine maintenance on passenger processing equipment.
Supply and replace IT consumables such as paper and ink toner.
Support troubleshooting within Windows, iOS, Android OS, including software installations and security updates.
Address basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).
Respond to incidents and service requests from the Global Service Desk / Line Manager, resolving issues within SLA.
Maintain communication with colleagues and senior staff, providing timely updates and logging call details.
Provide updates on incidents and service requests to the Service Desk and end users.
Conduct regular floor-walking and proactive checks to identify and resolve issues proactively.
Mentor and train airport technicians within your team.
Qualifications:
Minimum 2 years’ experience in IT support.
Fluent in English.
Knowledge of operating systems, Microsoft Desktop software, network architecture, and hardware connectivity.
Certifications: CompTIA A+ (or willingness to obtain), ITIL knowledge is a plus.
Strong problem-solving, communication, and teamwork skills.
5 years of UK working history for airside clearance checks.
Physical Requirements:
Ability to lift or push 20-40 kg of equipment.
Ability to stand or kneel for extended periods.
Ability to use mechanical tools.
Work Details:
Schedule: Mon-Fri, 08:00 - 16:00 / 10:00 - 18:00
Location: Onsite at Shannon Airport
Benefits:
Competitive salary
Perkbox discounts
Access to IT certifications and training
Development & Inclusion:
We offer ongoing professional and personal development opportunities, fostering a culture of learning. We celebrate diversity and are committed to inclusion and belonging.
About ESP Global Services:
Since 1992, ESP has provided 24/7 global IT support, managing over 1,000 tickets daily for more than 200 clients. We are committed to quality, security, and compliance, holding multiple ISO certifications and following ITIL standards.
Join us and be part of a team that values excellence and quality.
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