Job Description:
The Principal Operations Specialist plays a pivotal role in ensuring the delivery of high-quality services to end users by leveraging advanced technologies, such as ServiceNow, to automate processes and streamline workflows. This role is critical in enhancing efficiency and compliance, particularly in the areas of Identity Access Management (IAM) and Qualified Access Requests (QAR) within highly regulated environments.
A typical day for this specialist might include designing developing and implementing automated workflows using ServiceNow Process X focusing on improving operational efficiency reducing manual effort and enhancing service delivery.
This expert identifies evaluates opportunities for process automation IAM QAR other critical business processes ensuring alignment with business goals regulatory standards. -----------------------------------