Position
Associate Solution Support Engineer
Overview
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What You’ll Do
At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. The Support Team at the Support Center Central and Eastern Europe – Budapest is critical to SAP's future success, and we are looking for candidates who strive to make the world run better.
The Role
As a Technical Support Agent for SAP Sales and Service Cloud, you’ll help customers resolve technical issues so they can use SAP’s products smoothly and effectively. You’ll receive full training and follow SAP’s best‑in‑class support standards, always keeping customer satisfaction at the center of your work.
You’ll collaborate with development teams, use knowledge databases, and contribute ideas that improve how we support our customers. This role reflects SAP’s core values and commitment to delivering an excellent experience for customers and colleagues.
Learn More About The Products We Support
* SAP Cloud for Customer (C4C)
* SAP Sales and Service Cloud (Native Cloud)
Accountability
* Work independently and apply effective problem‑solving skills.
* Perform root cause analysis for technical issues and provide solutions in complex environments for specific fields/areas.
* Resolve known errors by means of SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI, or verifying customized entries and configurations.
* Report coding errors to our development organization.
* Attend e‑Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
* Identify patterns and their solutions with incoming customer incidents.
* Use SAP Remote Supportability Tools to diagnose problems directly on customer systems.
* Share and document knowledge through creation of WIKIs and Knowledge Base articles.
Professionalism
* Interact with customers via multi‑channel like written form, phone, and chat: drive customer interactions through different real‑time channels.
* Receive and give feedback and learn from it (achievements as well as areas for improvement).
Integrity
* Handle any personnel conflicts with maturity and fairness.
Teamwork
* Be adaptable to the company and Product Support Strategy.
Qualifications
* University degree or college diploma in Computer Science, Business, Technology, or Mathematics is a plus. We encourage candidates and fresh graduates from all academic backgrounds to apply.
* 0–2 years professional experience.
* Strong IT affinity is a must to assess, research, and troubleshoot while collecting information about customer issues.
* Strong communication and customer service skills.
* High proficiency in English (spoken, written and customer management).
* Having programming skills is preferred.
* High level of analytical skills.
* Open and professional communication style.
* Strong team player who learns and adapts quickly.
* Enjoy and derive satisfaction from direct interfacing with customers.
* Basic understanding of object‑oriented programming (Java, C++, ABAP, etc.) and programming logic.
* Knowledge of relational databases (e.g., Oracle, MaxDB, DB2, SQL Server, etc.).
* SAP Fiori/UI5.
* SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, etc.).
* SSL certificates.
* Familiarity with networking and connectivity troubleshooting (Proxy, Web Dispatcher, Cloud Environments).
* Familiarity with web service.
* Familiarity with SOAP messages.
Team and Culture
If you’re searching for a diverse, multi‑cultural team where you feel empowered, respected and dedicated to your ideas and individual growth – you have come to the right place. Our team culture is to encourage and recognize unique contributions, and provide a fun, flexible and inclusive work environment.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
Equal Employment Opportunity & Accessibility
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careers@sap.com.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
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