About RIXO
RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage.
Our philosophy is making all our customers feel the best version of themselves. Filling a gap in the contemporary market with feminine shapes and high-quality materials from every day to Occasion wear. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality, or time of day.
About the role
We're looking for a sales focussed Senior Sales Assistant to join our Flagship Store on the iconicKing's Road three days a week.As a Senior Sales Assistant, you will be responsible for maximizing sales and profitability by having an in-depth knowledge of the products and staying attuned to the unique needs of every customer. You will serve as an inspirational role model, playing a key part in coaching and developing the team to unlock their full potential in both sales and customer service.
Responsibilities
* You will have Key Holder responsibilities for opening and closing the store, ensuring the safety and security of the building when locking up.
* Deliver exceptional customer service to exceed service expectations and drive sales growth.
* Be knowledgeable across all collection ranges, products, and new launches. Confidently cross-sell products throughout the store.
* Maintain knowledge of all in-store services offered to customers and identify opportunities to increase sales through recommending additional services.
* Efficiently process customer transactions, including refunds, while providing a smooth shopping experience.
* Handle customer queries and complaints with professionalism, whether in person or over the phone, turning dissatisfied customers into loyal ones.
* Stay current on retail and fashion trends by following RIXO on all social media platforms. Share this information with RIXO customers to enhance their shopping experience.
* Build and maintain a loyal client base by establishing long-term relationships with customers.
* Maximize one-to-one sales opportunities and coach colleagues to achieve the same success in driving sales.
* Be knowledgeable about store and individual sales targets, understanding how the store is performing against plans and previous year results.
* Take an active role in coaching the team on product knowledge, sales techniques, and customer service best practices.
* Foster a positive "can-do" attitude across the team, encouraging collaboration and contributing to a supportive working atmosphere.
* Inspire and motivate the team by leading with integrity and setting a high standard for performance.
* Assist in the development of new starters, providing guidance and support as they settle into their roles.
* Stay up-to-date with current stock ranges, product availability, and best-selling items. Be knowledgeable about the features and benefits of individual products in-store.
* Maintain high standards of product merchandising, ensuring displays and department fixtures are visually appealing and organized.
* Ensure the store floor and stockrooms are kept clean, organized, and well-maintained at all times.
About you
* You are passionate about the RIXO brand and want to be a part of our retail growth
* You are an inspiring and hardworking leader who the team look up to
* You are a confident communicator, both written and verbal
* You have an eye for style and making people feel great
* You are honest, trustworthy and dependable
Your experience
* Great communication and interpersonal skills
* Knowledgeable and interested in fashion/trends
* Proven track record in sales and customer service
* You will be technology literate with a good working knowledge of Web.
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