Full-time Clerical Officer - UPMC Sports Medicine Dublin
Location: UPMC Sports Medicine, Santry, Dublin 9
Job type: 3‑Month Fixed‑Term Full‑time Contract of Employment
Primary Duties and Responsibilities
* Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode.
* Ensures that the patient is properly identified and that all records, including medical and computer records, match and are verified as correct by the patient.
* Ensures all paperwork, including insurance documentation, is accurate, signed and in order prior to patient departure, and all excess payments and regular payments are deducted as requested.
* Rotates across departments as patient insurance details require.
* Schedules and coordinates appointments, ensuring no duplicate records are created.
* Completes MRI requests, ensuring all necessary fields, including insurance details, are completed.
* Answers the telephone professionally and in accordance with policy.
* Provides administrative support to physician and physiotherapy colleagues as required.
* Provides a welcoming work environment for new colleagues and assists with their training and orientation as required.
* Supports staff retention by contributing to a healthy work environment that respects colleagues, patients, families and visitors at all times.
* Demonstrates behaviours consistent with clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.
* Ensures a quality service for patients and families by being flexible with assignments and providing staff coverage.
* Actively participates in quality self‑audits and shares 'good catches' with colleagues.
* Ensures incidents and near misses involving patients and staff are documented and reported in the clinic reporting system.
* Welcomes change and participates in the implementation of new processes that enhance departmental efficiency and effectiveness.
* Maintains patient confidentiality at all times and remains discreet in all dealings with patients and their families.
* Communicates effectively with patients, families and colleagues; addresses concerns/complaints immediately and seeks assistance as necessary.
* Contributes to team meetings and offers solutions to problems as they arise.
* Reads all team communications and newsletters and keeps up to date with emails.
* Attends mandatory in‑service training and completes required e‑learning (e.g., SSC Induction, Manual Handling, Fire Lecture, Hand Hygiene) and ensures mandatory education is current.
* Participates in other training programmes as required.
* Participates in clinic committees, programmes and initiatives as requested; abides by the clinic mission and values at all times and acts as an ambassador for the clinic.
* Follows all clinic policies and procedures.
* Any other duties as assigned.
Qualifications & Experience
* Educated to Leaving Certificate Level or equivalent
Person Specification
* Accurate data entry and keyboard skills.
* Previous experience working within an acute/clinical setting desirable.
* Self‑directed with the ability to work independently.
* Diplomatic and tactful, able to build and maintain relationships.
* Team player with an open and flexible attitude.
* Excellent written and verbal communication skills.
* Proficient in the use of Microsoft Office suite.
* Open to change and able to adapt to an ever‑changing work environment.
* Ability to identify potential difficulties and formulate solutions.
* Good character.
* Fluency in written and spoken English.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is competitive and fair, and offers growth opportunities for all colleagues.
Compensation
Competitive pay for the work employees do – base pay, performance‑related pay and premium pay where applicable.
Performance and Recognition
Rewards for performance that support the goals and mission of UPMC through our annual ACES programme.
Development and Career Opportunities
Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people‑focused care. It operates in Pittsburgh and is affiliated with the University of Pittsburgh Schools of the Health Sciences. UPMC shapes the future of health through clinical and technological innovation, research, and global expansion, bringing world‑class care across continents through its UPMC International division – an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. In Ireland, UPMC has provided high‑quality healthcare in the South East since 2006, with operations in Waterford, Dublin, Clane, Kilkenny, and outreach centres nationwide.
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