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Head of customer service

hays-gcj-v4-pd-online
Head of customer service
€125,000 - €150,000 a year
Posted: 25 June
Offer description

Your new company is an aviation group with operations worldwide. It plays a leading role in its European home market.


Your new role

Join a global leader in the aviation industry, working on innovative projects that shape the future of air travel.


Your responsibilities

* Lead the CSM team professionally and disciplinarily in an international environment.
* Manage cross-site customer relations for Mobile Engine Services events, including account management for individual customers.
* Optimize and ensure performance parameters (costs, quality, turnaround times) and commercial results of Mobile Engine Services engine events.
* Review cost calculations for engine repair events during quotation and recalculation processes.
* Manage workload of the DUB Repair Station through product request prioritization and coordination with Product Sales, customers, and other MES Repair Stations.
* Enhance interfaces with regional service providers.


What you'll need to succeed

* Degree in engineering or business administration.
* 3–5 years of professional experience.
* Strong knowledge of economics and business administration.
* Excellent negotiation, assertiveness, and persuasion skills.
* High service orientation and customer focus.
* Ability to handle conflicts effectively.
* Leadership skills to guide and motivate teams.
* Strong organizational and analytical skills.
* Flexibility, resilience, and quick comprehension.
* Sound judgment and decision-making capabilities.
* High sense of responsibility and initiative.

Please note: If you are not a passport holder of the country for the vacancy, a work permit may be required. For more information, check our blog.

Do not provide bank or payment details when applying. All applications should be submitted via the 'Apply now' button. Eurojobs.com is not responsible for external website content.

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