Job Opportunity:
As a dedicated Customer Service Representative, you will be serving guests from around the world by addressing their inquiries about facilities, services, and room accommodations.
You will handle incoming contacts for various brands and assist customers with their booking needs or questions through preferred channels.
This role involves processing reservation requests and supporting basic loyalty and customer care requirements.
* Identify guest reservation needs and apply sales techniques to maximize revenue.
* Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management.
* Provide customer support through assistance and guidance in issue resolution, and open communication with related company contacts and third parties.
We offer benefits such as flexible working arrangements, discounts with local businesses, paid sick leave, parental leave, and more.