At Dean Group, we reimagine hospitality with character, not conformity.
Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle.
Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection.
Our people are at the centre of it all.
They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day.
We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.
We are currently seeking an experienced Night Manage r to join the team in The Leinster.
If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!
Key Areas Overnight Hotel Operations Guest Services Experience Team Supervision Support Safety Security Management Financial Night Audit Oversight Handover Communication Job Purpose The Night Manager is responsible for overseeing the hotel's operations overnight, ensuring a safe, smooth, and efficient guest experience while maintaining service excellence.
Acting as the senior manager on duty during night hours, this role involves supervising staff, handling guest relations, managing financial procedures, and ensuring compliance with safety and security standards.
The Night Manager ensures seamless communication and handover to the Front Office Manager and day teams.
Role Responsibilities Overnight Hotel Operations Oversee all hotel operations during the night shift, acting as the main point of contact for staff and guests.
Ensure smooth running of front office, housekeeping, and F B operations overnight.
Monitor hotel systems, including reservations, occupancy levels, and room availability.
Guest Services Experience Greet and assist guests with late check-ins, early check-outs, and special requests.
Resolve guest complaints or issues promptly and professionally.
Ensure VIP and special-arrival procedures are carried out overnight.
Team Supervision Support Supervise front office and night team staff, ensuring service standards are upheld.
Provide guidance and support to night staff, addressing any performance or service issues.
Oversee handover procedures between evening and night teams.
Safety Security Management Conduct regular property walks to monitor safety, security, and cleanliness.
Ensure doors, entrances, and guest areas are secure overnight.
Respond to emergencies such as fire alarms, medical incidents, or security concerns, following hotel protocols.
Financial Night Audit Oversight Support the Night Auditor in balancing guest accounts, processing payments, and reconciling revenue.
Ensure all cash handling, credit card transactions, and end-of-day reporting are accurate.
Address discrepancies and escalate as needed to the Front Office Manager or Finance team.
Handover Communication Provide a detailed handover to the morning management team, including guest issues, incidents, and overnight reports.
Communicate effectively with the Front Office Manager to ensure continuity in service and operations.
Prepare and distribute relevant operational and incident reports.
Preferred Experience Skills 3 - 4 years' experience in hotel front office operations, with at least 1 year in a supervisory or managerial role.
Strong leadership and decision-making abilities, especially in high-pressure or emergency situations.
Excellent communication and guest service skills, with the ability to manage conflict effectively.
Solid knowledge of hotel systems (Opera or similar PMS) and night audit procedures.
Strong organisational skills with attention to detail and accuracy.
Flexible, proactive, and capable of working independently during overnight hours Benefits: Global discounted staff room rates across the group 50% off Food and 25% Beverage across the group Accrued Annual Leave with Service Friends and Family discount Gym Membership Discounts* Continual training and development Career progression within the Group Gratuities * Meals on shift Bike to work scheme Taxsaver for travel Refer a friend scheme Wellness at work events and access to wellness platform Employment Assistance Programme Group discounts for cinema tickets, shopping deals etc Team appreciation days Service recognition Regular fun-filled activities and gatherings for all teams across the group *Applicable to certain positions Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available.
By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group.
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