Technical Product Engineer, End User Experience
Job Level: Vice President
Location: Tralee, IE
Employment Type: Full Time
Requisition ID: 7230
This is a hybrid role, requiring the successful candidate to attend our Tralee office.
Overview
SMBC is seeking a Technical Product Engineer, End User Experience to serve as the technical execution partner to Workplace Technology Service Owners responsible for in‑office employee platforms. The Technical Product Engineer will partner closely with Service Owners, Architecture, Cybersecurity, Facilities, Workplace Operations, and Support teams to troubleshoot issues, support incidents, implement approved changes, and translate vendor and platform capabilities into practical, supportable solutions.
This role will report to the Strategic Planning and Operations Manager.
End User Computing Engineering & Operations
Act as the primary technical counterpart to Workplace Technology Service Owners for assigned platforms.
Provide hands‑on technical assistance during platform incidents, changes, upgrades, and investigations.
Support Service Owners in incident response and root‑cause analysis, helping diagnose failures and recurring issues.
Assist in implementing approved designs, configurations, and standards in partnership with Architecture and vendor teams.
Troubleshoot hardware, software, network, and integration issues impacting physical and digital workplace technologies.
Use PowerShell and scripting to support diagnostics, data collection, validation checks, and operational tooling.
Develop lightweight automation to reduce manual effort, improve support efficiency, and assist with platform health checks.
Support vendor engagement, including technical troubleshooting sessions and follow‑up actions.
Contribute to runbooks, technical documentation, and escalation procedures to improve operational readiness.
Qualifications and Skills
5–7+ years of experience in enterprise IT, workplace technology, or end‑user services environments.
Experience supporting workplace platforms such as physical security systems, digital signage, or smart building technologies.
Strong PowerShell scripting skills, with experience building automation and diagnostic tools for operational support.
Experience with batch file scripting for task automation, system interaction, and troubleshooting support in Windows environments.
Experience working in regulated or security‑sensitive environments.
Ability to communicate clearly and collaborate with cross‑functional technical and non‑technical teams.
Proven experience implementing and supporting employee‑facing platforms in partnership with service owners.
Strong verbal and written communication skills.
Self‑motivated and disciplined approach to learning and working.
Team‑oriented with leadership skills when needed.
Highly developed sense of personal accountability and effective prioritization of multiple tasks, projects, and goals.
Additional Requirements
SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
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