Technical Support Specialist
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This is an exciting opportunity to work in a multinational medical devices and health care company. As a Technical Support Specialist, you will be responsible for providing first-level support in troubleshooting customer complaints across a designated medical/biomedical product range.
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To achieve this, you will need to analyze customer problems and ask the appropriate questions to resolve them. You will also be required to document complaints and investigation conclusions to customers through written reports and phone conversations.
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What do you need to have?
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* A strong educational background in a relevant discipline such as Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, or Engineering.
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* Call centre and admin experience will also be accepted.
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Language Skills:
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* Fluent German and English are essential for this role.
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What would you get?
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* Monthly salary.
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* Hybrid work arrangement.
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* Permanent contract.
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* Great benefits.
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Key Skills:
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* Life sciences.
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* Biopharma.
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* Nurse.
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* Medical.
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